Job Description

6 Nov 2025

Business Unit:

Taj Malabar Resort & Spa, Kochi

Department:

General Management

Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.
Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.
Job Objective
Provide high-level administrative support to the General Manager, ensuring efficient operation of the office and smooth communication across departments.

Act as a key liaison, coordinating and managing the General Manager's schedule, communications, and administrative tasks.

Support the hotel's goals of excellence in business and luxury service standards, contributing to the overall success of operations.


Essential Job Tasks
Provide day-to-day administrative support to the General Manager, including managing their calendar, scheduling meetings, handling correspondence, and organizing travel arrangements.

Arrange and coordinate meetings, briefings, and conferences for the General Manager, including preparing agendas, taking minutes, and following up on action items.

Organize domestic and international travel arrangements for the General Manager, ensuring efficiency and cost-effectiveness.

Serve as the first point of contact between the General Manager's office and internal/external stakeholders, managing communication and ensuring timely responses.

Ensure that the General Manager's office runs smoothly by managing day-to-day office tasks, supplies, and maintaining a neat, professional working environment.


Areas of Responsibility
Prepare and maintain reports, presentations, and other documents for meetings and presentations. Ensure that all documents are filed and organized efficiently.

Assist with the planning and execution of events and functions involving the General Manager, ensuring alignment with the hotel's business and luxury standards.

Handle confidential information with discretion and maintain privacy regarding sensitive matters.

Provide administrative support for special projects initiated by the General Manager, assisting in research, document preparation, and logistics as needed.

Coordinate with other departments to ensure the General Manager's priorities and requests are handled efficiently and in a timely manner.

Perform any other administrative duties as required, ensuring flexibility and adaptability in handling varied responsibilities.

Uphold the Tata Code of Conduct, safety policies, and adhere to organizational values.

Act as a support to other departments whenever required.

Required Qualifications
Graduate / Post Graduate Degree

Excellent proficiency in computers - MS Office , Word , Excel , Powerpoint

Good command over English and excellent typing skills


Work Experience

Minimum experience of 8 years as a Secretary

Languages Needed in Position

Should be fluent in both English, Hindi .

Key Interfaces- External

Prepare feedback and respond to guest complaints timely.

Key Interfaces- Internal

'Prepare minutes of the meetings for Morning Meetings , NPS Review , Strategy Meet etc. Prepare presntations to analyze data pertaining to NPS etc

Behavioural Competencies
Process Excellence
Result Orientation
Collaborative Engagement
Change Championship
Growth Mindset
Guest Centricity
Personal Effectiveness
Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.