Summary: The purpose of the role is to maximise the operational performance of WTW services and maintain a strong secure posture. The role is accountable for the support of complex issues, controlling policy & compliance and supporting change activities. This role ensures the technical success of network services within the WTW environment in a Tier 3 capacity. Role:
Excellent hands-on experience on Endpoint Security technologies like McAfee, Microsoft Windows Defender.
Define Endpoint Security requirements, standards, policies and procedures for Customer.
Provide central management of Endpoint Security and enforce integration of Endpoint Security functions by using shared policies.
Optimize endpoint security solution to adapt to any changes to Customers network.
Works with compliance team for any new AV exclusion requirement
Exclusion creation based on type of Servers, Application, and its application based on compliance approval(Under the scope)
Scan all Customer endpoints for malicious software and take corrective actions
Continuously keep UpToDate malicious software definitions on all Endpoints
Manage day to day Management, operation, and delivery of the Endpoint technologies
Implement change and troubleshoot incidents spanning various Antivirus vendor products
Implement change and troubleshoot incidents on Anti malware solutions
Work with OEMs to fix an AV related issues on priority.
Planning and executing new upgrades effectively over Management server as well as on all the endpoints globally.
Adherence to ITIL service management framework
Creation of process documentation SOPs
Preparing configuration documents.
Requirements:
Bachelor\xe2\x80\x99s degree in Computer Science, Engineering, Information Technology strongly preferred, or relevant industry experience in related field.
Minimum 10 years\xe2\x80\x99 experience in IT or Telecoms industry.
Network Security management experience. Firewall, Proxy, Prisma Access, Cisco ISE.
Experience of Operations \xe2\x80\x93 Incident, Change & Problem Management principles.