Job Description

Job Category: KMBL
Degree Level: Bachelor's Degree
:
Service Delivery Officer
Department Retail Liabilities - Branch Banking
Location Hyderabad
Reporting Relationships Service Manager / Branch Manager / Branch Operations Manager / Authoriser / Lobby Manager
Grade Name Deputy Manager
Age 27 Min - 33 Max
Grade M2
Job Role:

• Handling personalized service requests of customers.
• Generation of timely business MIS.
• Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
• Coordination with CPC/RPC/Investment desks for account opening of customers.
• Managing complaints of customers and ensuring their resolution within TAT.

Job Requirements:

• Developing and maintaining banking relationships with a select group of high net worth customers
• Excellent communication skills with customer service orientation
• Courteous and polite.
• Good knowledge of Microsoft excels.
• Understanding of banking norms and processes.

Responsibilities: Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products Act as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts Resolve customer queries efficiently and professionally Identify and capitalize on business opportunities sensed during customer interactions Deliver a high-quality customer experience to encourage retention and positive word-of-mouth Ensure compliance with internal policies and regulatory guidelines

Skills Required