Sdo Authorizer Branch Banking Service

Year    Warangal, Telangana, India

Job Description

Job Category: KMBL
Degree Level: Bachelor's Degree
:
Service Delivery Officer
Department Retail Liabilities - Branch Banking
Location Hyderabad
Reporting Relationships Service Manager / Branch Manager / Branch Operations Manager / Authoriser / Lobby Manager
Grade Name Deputy Manager
Age 27 Min - 33 Max
Grade M2
Job Role:

  • Handling personalized service requests of customers.
  • Generation of timely business MIS.
  • Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
  • Coordination with CPC/RPC/Investment desks for account opening of customers.
  • Managing complaints of customers and ensuring their resolution within TAT.
Job Requirements:
  • Developing and maintaining banking relationships with a select group of high net worth customers
  • Excellent communication skills with customer service orientation
  • Courteous and polite.
  • Good knowledge of Microsoft excels.
  • Understanding of banking norms and processes.
Responsibilities: Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products Act as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts Resolve customer queries efficiently and professionally Identify and capitalize on business opportunities sensed during customer interactions Deliver a high-quality customer experience to encourage retention and positive word-of-mouth Ensure compliance with internal policies and regulatory guidelines

Skills Required

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Job Detail

  • Job Id
    JD4364086
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Warangal, Telangana, India
  • Education
    Not mentioned
  • Experience
    Year