Job Description

SERVICE DELIVERY OFFICER (SDO)

KRAs:


Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. Regular generation of leads for NTB customer and cross sell. The SDO will act as a backup to the SO. Non-transaction related servicing at the Branch - Audit, Reconciliation of Branch Accounts Customer query resolution - Should have a desire to know and understand financial terminology Cross selling of financial products Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth.

EXPERIENCE, QUALIFICATIONS & QUALITIES:


Atleast 3 years in branch banking operations. Post-graduate or graduate with appropriate experience. Primary motivation customer service through querry resolution
A senior teller or branch operations person.

TARGET COMPANIES: HDFC Bank, ICICI Bank, IDBI Bank, UTI Bank



AGE: 23-25 years



OTHERS:


Reporting to: SM



THE ROLE (bold):

Customer service at the Branch, customer retention