Job Description

Description
Year of Expereince - 12 - 15
Location - Noida,Bangalore,Pune,Chennai,Hyderabad,Nagpur
Requirements
Job Summary:
We are seeking a seasoned and strategic Senior Solution Architect with a deep specialization in backend systems and extensive knowledge of the IT Service Management (ITSM) domain. In this role, you will be a key leader, responsible for defining the technical vision, strategy, and architecture for our ITSM platforms. You will work to ensure our systems are scalable, secure, reliable, and aligned with our overall business goals. This is a crucial position for a technically proficient and forward-thinking individual who can translate business needs into robust, innovative architectural solutions.
Key Responsibilities

• Design and define the backend architecture for our enterprise-level ITSM applications and services.
• Develop and maintain the technical roadmap and a long-term strategy for our ITSM platform, ensuring it supports current and future business needs.
• Provide architectural oversight and governance for all backend systems within the ITSM landscape, ensuring adherence to best practices, standards, and compliance requirements.
• Collaborate closely with product managers, engineering teams, and key stakeholders to translate business requirements into technical specifications and architectural designs.
• Evaluate and recommend new technologies, tools, and platforms to enhance our ITSM capabilities and improve efficiency.
• Lead the technical design and integration efforts for complex projects, including system migrations, third-party integrations, and platform upgrades.
• Mentor and guide development teams on architectural patterns, coding standards, and system design principles.
• Identify and mitigate architectural risks and technical debt to ensure the long-term health of our systems.

Required Qualifications:
Technical Expertise (Backend)

• 14+ years of progressive experience in backend software engineering and architecture.
• Extensive experience designing and implementing complex, high-scale systems using modern architectural patterns (e.g., microservices, event-driven architecture).
• Expertise in backend languages and frameworks, with a strong focus on Java and the Spring Boot ecosystem.
• In-depth knowledge of AWS and its services, as well as other major cloud platforms (Azure, GCP).
• Proven experience with database design and management (both SQL and NoSQL databases).
• Solid understanding of APIs (REST, GraphQL), message queues, and other integration patterns.
• Knowledge of DevOps, CI/CD pipelines, and infrastructure as code (IaC) principles.
• Experience working with Low Code Platform.
• Extensive experience in Kafka, Multi-tenancy, OpenID Connect, Flowable, Form.io, Postgres, Docker, Kubernetes, Helm Charts.

Domain Expertise (ITSM)

• Proven experience as an Enterprise Architect within the IT Service Management domain.
• In-depth understanding of ITSM processes and best practices, including ITIL, ITAM, and CMDB.
• Hands-on experience with major ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.
• Knowledge of how to architect solutions for incident management, problem management, change management, and service catalog.

Preferred Qualifications

• Relevant industry certifications (e.g., ITIL, AWS Certified Solutions Architect, or TOGAF).
• Experience with AI/ML integration within ITSM workflows.
• Familiarity with other enterprise domains (e.g., CRM, ERP, HRIS).
• A portfolio or examples of past architectural work and technical roadmaps.

Job responsibilities
Job Summary:
We are seeking a seasoned and strategic Senior Solution Architect with a deep specialization in backend systems and extensive knowledge of the IT Service Management (ITSM) domain. In this role, you will be a key leader, responsible for defining the technical vision, strategy, and architecture for our ITSM platforms. You will work to ensure our systems are scalable, secure, reliable, and aligned with our overall business goals. This is a crucial position for a technically proficient and forward-thinking individual who can translate business needs into robust, innovative architectural solutions.
Key Responsibilities:

• Design and define the backend architecture for our enterprise-level ITSM applications and services.
• Develop and maintain the technical roadmap and a long-term strategy for our ITSM platform, ensuring it supports current and future business needs.
• Provide architectural oversight and governance for all backend systems within the ITSM landscape, ensuring adherence to best practices, standards, and compliance requirements.
• Collaborate closely with product managers, engineering teams, and key stakeholders to translate business requirements into technical specifications and architectural designs.
• Evaluate and recommend new technologies, tools, and platforms to enhance our ITSM capabilities and improve efficiency.
• Lead the technical design and integration efforts for complex projects, including system migrations, third-party integrations, and platform upgrades.
• Mentor and guide development teams on architectural patterns, coding standards, and system design principles.
• Identify and mitigate architectural risks and technical debt to ensure the long-term health of our systems.

Required Qualifications:
Technical Expertise (Backend)

• 14+ years of progressive experience in backend software engineering and architecture.
• Extensive experience designing and implementing complex, high-scale systems using modern architectural patterns (e.g., microservices, event-driven architecture).
• Expertise in backend languages and frameworks, with a strong focus on Java and the Spring Boot ecosystem.
• In-depth knowledge of AWS and its services, as well as other major cloud platforms (Azure, GCP).
• Proven experience with database design and management (both SQL and NoSQL databases).
• Solid understanding of APIs (REST, GraphQL), message queues, and other integration patterns.
• Knowledge of DevOps, CI/CD pipelines, and infrastructure as code (IaC) principles.
• Experience working with Low Code Platform.
• Extensive experience in Kafka, Multi-tenancy, OpenID Connect, Flowable, Form.io, Postgres, Docker, Kubernetes, Helm Charts.

Domain Expertise (ITSM)

• Proven experience as an Enterprise Architect within the IT Service Management domain.
• In-depth understanding of ITSM processes and best practices, including ITIL, ITAM, and CMDB.
• Hands-on experience with major ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.
• Knowledge of how to architect solutions for incident management, problem management, change management, and service catalog.

Preferred Qualifications

• Relevant industry certifications (e.g., ITIL, AWS Certified Solutions Architect, or TOGAF).
• Experience with AI/ML integration within ITSM workflows.
• Familiarity with other enterprise domains (e.g., CRM, ERP, HRIS).
• A portfolio or examples of past architectural work and technical roadmaps.

What we offer
Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

Skills Required