Job Description

CONTEXT OF THE ROLE: Edufront is an Ed Tech start-up soaring to scale new heights expanding and gaining market by aggressive strategies and creating value throughout the value chain. School Operations Resource is a specialist who shall manage the implementation of developed technology products for end users, follow procedures to set-up the product, and also train the end users on how to operate it. KEY RESPONSIBILITIES: SAAS PRODUCT DEMONSTRATIONS

• Responsible to understand the company's product and services very well.
• Support business/sales/marketing teams in giving Production demonstration onsite (in various schools) or virtually as and when required.
• Give SAAS Product demonstration's to new joinees and colleagues as and when required.

PRODUCT SETUP FOR SCHOOLS

• Once a schools comes onboard, you will be responsible to deploy the product and give training to teachers, students and parents.
• VISIT THE SCHOOL TO understand the technical requirements and collect database of schools and its students and prepare implementation plan.
• Understand the technical requirements for set up of the platform from the sales and product (IT) teams.
• Coordinate and Follow-up with the schools to collect various data required.
• Prepare the school's infrastructure for Product Deployment.
• Ensure product URL, CNAME Mapping and LOG IN IDs are created for deployment.
• Execute the product Implementation withing the agreed timelines.
• Establish and maintain strong associations with key people in school.

PRODUCT DEPLOYMENT IN SCHOOL & TRAININGS

• Visit the schools to deploy the product by training Principal, Teachers and Students on how to use it.
• Create curriculum for teachers. Create various dashboards for administrative staff.
• Invest 4-5 days in a particular school and ensure that everyone uses the product.

CREATING DIGITAL SCHOOL ECOSYSTEM

• Responsible to ensure that everyone uses the product regularly. Product adoption is important.
• Monitor school's operations, product experience, and operational outcomes (using internal dashboards and customer calls) and ensure that the product is working well on school sites.
• Responsible for providing client feedback to refine the vision and strategy, and educate inbound product managers on detailed feature ideas to the product roadmap.
• Support the marketing/sales department as a subject matter expert, providing them with case studies, customer videos, etc. to foster closing of sales deals as needed.
• Provide after implementation call to the customer's facility to review the project and identify any gaps that may exist.
• Required to create SOP for the department and create with key metrics for success of the department.
• Any other task as shared by management from time to time.

DESIRED SKILLS AND EXPERIENCE:

• Any Graduates. Engineering Graduate Preferred.
• The product implementation specialist role is a client or customer-facing role, so it is vital that applicants have service orientation and are focused on customer happiness, success, and retention.
• 2 years plus experience in Implementation EdTech products in schools etc.
• Candidates with technical qualifications and Education Industry background shall be preferred.
• Good English and Hindi / Regional communication skills.

Job Types: Full-time, Regular / Permanent Salary: ?300,000.00 - ?1,500,000.00 per year Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Experience:

• School Operations: 1 year (Required)

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