Essential Duties and Responsibilities Assist with the implementation process of new clients: information gathering, setting up clients, enrolling employees and loading historical information in payroll platform Provide exceptional customer service while interacting with clients throughout the implementation process Manage workflow through the first payroll period to ensure all payroll transactions are processed accurately and timely, applying multi-tasking skills in a fast-paced environment Review and reconcile payrolls prior to transmission to client, validating confirmed reports Maintain a high rate of client retention through quality service and with excellent communication skills (by phone and email) Research and resolve client/system problems, offering solutions with timely responses; document special requests in company database for tracking purposes Establish and maintain a positive working relationship with clients, agencies and coworkers to promote a quality service image Provide back-up support to other payroll team members as needed Collaborate with HR, Benefits and Accounting teams for payroll-related concerns Perform other work-related duties as assigned ##LI-DNI Graduate 3+ years of payroll processing experience required Solid understanding of payroll and payroll tax laws is also a must Proficient in MS Office, data entry and office equipment (i.e. telephone, head set, 10-key or calculator, PC, )
Excellent communication skills are required for this role with no evidence of regional language influence.
Ability to hold a conversation and engage the client for a long duration.
Listening and probing skills should be excellent.
Should be able to display empathy and acknowledge appropriately.
Ability to articulate complex resolutions in a simplified manner
Mastery and control over verbal communication
Proven proficiency in prioritizing critical client issues and managing workflow (Required)
Proficiency in the use of PC applications (Required)
Excellent in both Oral and written communication
Working knowledge of payroll and benefits administration is helpful (Highly Preferred)
Strong interpersonal, conflict management, and mentoring skills
Effective team management, time management skills, organization, and planning required Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP\xe2\x80\x99s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP\xe2\x80\x99s culture and our full set of values.