Job Description

: This is Advanced Support engineering position that will involve working on Oracles market-leading Session Border Controller (Client) product. Act as a consultant for customers to provide technical and functional expertise, know-how and guidance throughout various life cycle stages (design, deployment, migration, implementation, upgrade, patching, go-live). Preferred Qualifications: 10 Years of Overall Experience, and 7 Years of Experience in the telecom domain, preferably in the VoIP/IMS domain. BS Computer Science/Management Information Systems/Telecom/Engineering with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) Candidate should have hands-on experience on configuring and troubleshooting Session Border Controller (Client) from Vendors like Oracle, Avaya, Cisco, Dialogic etc. Preference would be given to candidate having experience on Oracle Communications Session Border Controller (OCClient). Skills Requirement: Must be familiar with VOIP and IMS networks. Strong knowledge of SIP protocol. Must be familiar with LAN/WAN data networking architectures and routing protocols Exposure to one or more of these protocols (ISUP, RTP/RTCP, Radius, and Diameter) would be an added advantage. Must understand concepts of Security protocols including TLS, SRTP or IPSEC. Proven record of accomplishment in troubleshooting customer issues. Hands-on experience in UNIX based Operating Systems (Solaris, Linux, etc.). Knowledge of SIPp and Wireshark tool. Excellent communication skills along with customer management experience. Flexibility and ability to learn new tools and technology rapidly. Job Responsibilities: Investigate and resolve highly complex and critical issues requiring expert technical knowledge Act as a consultant for customers to provide technical and functional expertise, know-how and guidance throughout various life cycle stages (design, deployment, migration, implementation, upgrade, patching, go-live, etc) Root Cause Analysis and presentations Establish resolution action plan (patch application, configuration changes, work-around) and assist customer in test and implementation Work with the customer and internal stakeholders to establish, track and execute service delivery plans Escalation Management - Interface with customer and internal stakeholder to manage escalations and lead resolution Research product technical, functional and domain technology related areas and conduct knowledge transfer sessions for internal stakeholders and customers Manage SR queues and work with team members to jointly resolve issues Perform assessments (functional, business process, technical, configuration, performance) Contribute to after-hours support in a combination of shifts, on-call. (There are no regular night shifts) Execute or provide stand-by assistance for maintenance window interventions Generic Requirement Candidate should be self-motivated, flexible, energetic, and willing to work in a dynamic environment. Candidate should be willing to work in a support/consultant role. Candidate should be willing to work after-hours through combination of shifts, on-call. Candidate should be willing to travel for short-term projects, meetings, workshops (25% maximum). Candidate should have strong communication and inter-personal skills and should be a team player. \',

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