Job Description

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

What you\'ll do:

In this role, you will be contributing to the success of SAP Cloud solutions which enables hundreds of our customers to run their business seamlessly. You will be responsible for system and landscape operations, handling many challenging issues and projects in the newest SAP Cloud Technologies, like HANA, Fiori and NetWeaver/ABAP across multiple SAP\'s own Datacentres and Hyperscalers like Azure, GCP & AliCloud. You\'ll also be collaborating closely with IBP Product Development, IBP Architecture, Cloud Architecture and Cloud Infrastructure teams, spread across various geographies.

In your day-to-day, you will:

• Maintain IBP Customer instances in SAP SaaS Cloud landscape
• Own and handle Operation tasks like Monitoring/Alert handling, Incident Management, Change Management, System Installation, Provisioning, Life Cycle Management activities like Hotfixes/Patches and Upgrades
• Assist in the resolution of application-related problems
• Research and resolve database problems, ensuring database integrity, security, stability, and system availability
• Update systems using Software Update Manager (SUM), SPAM/SAINT tool
• Configure STMS, dump analysis, user and profile management
• Performance monitoring and tuning
• Support Continuity of Business
• Contribute to Root Cause Analysis
• Coordination with other support functions and team to resolve the issues in a timely manner
• Willingness to work in shifts: 24/7 coverage

What you bring:

• Bachelor\'s/Master\'s or equivalent graduate
• 4+ years of relevant experience
• Strong SAP Basis knowledge
• ITIL Certification
• SAP Basis Certification
• SAP Hana Certification (preferred)
• Must have worked on production support project
• Very Good Experience in SAP NetWeaver/Basis administration
• Working experience in UNIX/Linux (SUSE/RHEL) and good understanding of Virtualization, Storage and Network
• Experience or exposure to SAP HANA or other database technologies is an advantage
• Strong analytical and troubleshooting skills
• Exposure to ITIL/ITSM processes
• Understanding of SaaS and Cloud offerings or products, and related processes is an advantage
• Strong interpersonal, presentation and communication skills in English
• Customer oriented, self-motivated, and pro-active working attitude
• Working in fast changing environments, acquiring, and sharing knowledge and improving processes

Meet your team:

The Integrated Business Planning (IBP) Cloud Delivery department - as part of the Intelligent Enterprise Group organization - is responsible for the complete life cycle management (planning, production, and operations) of SAP\'s IBP Cloud Software as a Service (SaaS) solutions. The IBP Cloud Delivery and Operations department drives and executes all required activities based on an end-to-end approach and facilitates all functions from development engagement to cloud architecture, design, production, life cycle management and other services of our productive customer landscapes.

#DevOpsT2

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP\'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 368276 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 368276

Posted Date: Mar 17, 2023

Work Area: Software-Development Operations

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:

Bangalore, IN, 560066

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The key to SAP\'s success? Our people.

We grow. We lead. We innovate - together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We\'re results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.

Driven by innovation? It\'s in our DNA.

At SAP, innovation is more than just developing top-notch software - it\'s creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers\' business and building systems that provide a foundation for growth and innovation. We know this doesn\'t happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.

Got ambitious goals? Achieve them - at SAP.

Stay relevant, agile, successful. SAP\'s robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged - and working towards their individual career goals.

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