Job Description

Knowledge Experience and Capabilities

1 to 4 years of experience in Salesforce preferably have worked on CRM Sales Service FSL Experience Cloud

Should have at least 1 to 2 years of experience handling SF application especially in a Production environment

Good understanding of Salesforce OOTB functionality and best practices

Expertise in Integration Rest SOAP as well as troubleshooting any such problems between modules

Telecom experience is mandatory

Should have exposure to maintenance and production support engagements with Salesforce

Well versed with DEVOPS ways of working and release automation

Good comms and triaging skills

Mulesoft working experience will be preferred

SFI Vlocity experience will be added advantage

Role Responsibilities

Support users other Production Support Engineers as well as SREs to troubleshoot application issues on production and develop creative solutions to support business needs

Should be able to discuss requirements with business Recommend optimal solutions develop and implement enhancements as well as fix any defects detected during testing

Run incident resolution in line with SLAs agreed in the contract and liaise with partners such as Aria Salesforce and AWS to resolve any platform related issues seamlessly

Be on call for critical operations activities like Major incident resolution and Release deployment

Testing of enhancements and defect fixes developed within the Maintenance team to ensure the Production system is reliable with minimal defect leakage

Work with the SREs and Prod Support Engineers in the team to help debug as well as identify root causes for failures

Implement improvement opportunities against a well tracked backlog to ensure system resilience

Deploy changes to all environments conduct appropriate AIS testing and eventually to Production based on a defined process

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.