Job Description

Salesforce - Work.com Lead As the first Salesforce partner to implement Work.com in the U.S., we’re offering a unique and challenging opportunity for a passionate leader to become a key member of our fast-growing Salesforce Work.com team. As our Work.com Project Lead, you’ll gain valuable hands-on knowledge of the Work.com’s digital ecosystem of employee-centric applications, including HR Service Center, IT Service Center, Employee Concierge, and Employee Command Center. Additionally, you will be helping customers utilize and manage Work.com’s new Covid response applications like Contact Tracing and Employee Wellness Assessments. Responsibilities:

• Serve as a hands-on team lead for implementing Work.com solutions from statement of work through customer go-live
• Lead requirements and alignment workshops
• Define customer optimized product workflows / configurations
• Own the project plan and project communication for customer and team
• Work closely with customers, internal teams, and vendors for day-to-day tasks
• Demonstrate Out of the Box (OOTB) solution for Project and Pre-Sales activities.
• Technical Task Breakdown for functional requirements.
• Conduct User and Administrator Training for the configured solution.
• User Acceptance Support and address customer queries.
• Assist in user adoption for configured solution.

Requirements:

• 5+ years of consulting/software implementation experience
• Salesforce platform experience required
• Passionate leader with excellent written and verbal communication skills who can motivate and communicate on a functional and project level
• Strong SaaS solutions implementation experience, preferred IT Service Management, Service Desk, HR Systems, Health/Wellness system.
• Team player with demonstrated consulting and customer service skills and a desire to drive a project to a successful result
• Organized with strong business analyst skills
• Proficient in MS Office productivity tools including PowerPoint, Excel, MS Project, etc.

The Benefits and Perks of Working at Cloudaction

• PTO + Paid Holidays
• Casual Dress (when in the office; when at a client site, we need to mirror their dress code)
• Flexible Work Schedule with WFH flexibility as per defined policy
• Great Health Coverage
• Daily Snack/Drink
• Regular Happy Hours and social events including: Volunteering, Game Nights, team sports,
• Fundoo Fridays etc.
• Open Office Environment
• Continuous Training, Certifications, and Learning Opportunities
• Onsite opportunity under employee exchange program

Cloudaction is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law. MBofJQKz4O