Job Description

Company Description

Discover the Unexpected

Experian is the world's leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we've helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish - and we're not done.

Our 18k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. Experian Asia Pacific's culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, equity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We're committed to fostering a strong sense of belonging and a place where you can bring your true self to work.

Our uniqueness is that we truly value yours. We're an award winning organisation due to our strong people first focus. This includes Top Employer(TM) and Great Place To Work(TM) accreditations.

Learn more at



Responsibilities:

Deliver Salesforce.com solutions using either code or configuration.

Collaborate with our Product Owner or end users to understand system pain points.

Analyze workflow of current and proposed systems making recommendations based on complexity of implementation, use or cost.

Map functional requirements to Salesforce.com features and functionality.

Work with your technical peers to translate business needs into logical system designs.

Prepare Systems Requirements Specifications (SRS) or similar document, conduct formal reviews, and obtain user sign off on the requirements.

Integrate multiple cloud and premise based technologies with Salesforce.com/Force.com platform.

Be the application SME for the deployment, educating the organization on salesforce capabilities now and planned.

Understand the Salesforce product application roadmap, proactively planning for enhanced Business capability.

Build positive relationships with internal customers and partners to understand their needs, priorities, roadmap, and definition of success.

Qualifications

Education and Experience:

Minimum 3 years as a Salesforce Admin or Developer, Service Cloud preferred.

2+ years with Lightning framework

Prefer history of working in an e-commerce and fast paced environment

Experience with Agile methodologies, Jira and Confluence

Bachelor's degree in relevant field or equivalent experience.

Call center experience is a plus

Previous Cisco PCCE call center CTI integration (asdfasd B+S) with Salesforce a significant plus.

Previous integration experience to AWS applications a plus.

Qualifications Required:

Salesforce Developer or Administration Certifications required

Must have historical and proven knowledge and practical application of Visualforce, APEX and Java programming; Force.com APIs, Web Services, and Lightning.

Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Salesforce.com.

Able to work with minimum supervision in a fast-paced environment with tight deadlines

Excellent interpersonal skills, as well as excellent communication skills; verbal and written to both technical and non-technical audiences.

Take initiative to recommend process improvements and demonstrate creative thinking.

Demonstrate self-motivation and the ability to grasp concepts quickly.

Demonstrate sharp, analytical, problem solving, and decision-making skills.

Benefits and Compensation:

Experian offers flexible benefits and compensation packages that allow our employees to make choices that fit their individual lifestyles. Some of the benefits that we provide for full-time employees include the following:

Medical, Dental, Vision and Life Insurance

Minimum 15 days flexible time off, additional sick time, plus 10 paid holidays

401K and company matching

Casual, fun environment

Equal Opportunity Employer

Additional Information

Experian Careers - Creating a better tomorrow together