Job Description

Bachelor s degree in computer science, Computer Engineering or Electrical Engineering and/or applied relevant experience in technology, or related fields. 5+ years of experience in programming with Apex, Salesforce Workflow, SOQL, SOSL and Visualforce Pages and components with Lightning Styles. 4+ years of programing language experience, experience in Node, React, Java are preferred. 3+ years of expertise in Salesforce service cloud implementations . Hands on experience Implementing Cloud Contact Center services . Experience with AWS eco-system is preferred. Developed custom Lightning Web Components, Apex classes, and secure system integrations following best practices and standards. Used principles of object-oriented programming and design concepts when choosing existing components or developing custom solutions Experience in integrating IVR Call flows for multiple applications. Experience with Al, Chatbots, and Virtual Assistant leveraging Al/ML . Knowledge and experience in deploying advanced cloud contact center technologies such as Speech, Chat Bots, and Call Analytics. Experience in Consumer Services journeys- both self-service and contact center. Having implemented these journeys through robust Technology solutions. Experience working effectively with Data sciences, Data processing, and Software engineering teams. Written and verbal communication skills with an ability to present complex technical information in a clear and concise manner to a variety of audiences. Appropriate Salesforce Certifications Admin, Platform Developer I/II, Service cloud Developer .

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