As passionate about our people as we are about our mission.

What We\xe2\x80\x99re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our \xe2\x80\x9cCircle of Awesomeness\xe2\x80\x9d award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Application Support Analyst
Q2 is seeking energetic, innovative, \xe2\x80\x9cout-of-the-box\xe2\x80\x9d thinkers with a passion for software and technology to join our team. The ideal candidate has a willingness to learn, build relationship with a high focus on customer satisfaction.


Role description:
We are seeking an Applications Support Analyst to join our global team to assist and provide first escalation in the monitoring, troubleshooting and support for Salesforce and other applications that we have integrated with our Salesforce platform. As an Application Support Analyst, you will respond to monitoring alerts and cases, drive investigations, and provide triage during incidents and service requests that our teams support across Q2. You will collaborate closely with Sales, Marketing, Customer Support and other key teams to meet the needs and goals of the business globally. You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams.


Responsibilities:

• Manage the enterprise solutions support queue with focus on Salesforce and other applications that we have integrated with our Salesforce application.
• Work with other teams in the resolution of issues that span multiple applications and/or platforms
• Proactively respond to alerts generated by monitoring systems to maintain environment health and stability
• Resolve issues by following documented processes and pre-defined standard operating procedures
• Manage the team\'s Salesforce ticketing system, making feature request updates and troubleshooting issues on a timely basis
• Perform daily support tasks, including managing a case workload, responding to escalated issues and operational checklists
• Identify and escalate critical impact to senior administrators
• Document troubleshooting results and remediation actions, provide regular status updates to impacted customers
• Monitor and ensure optimal performance of Salesforce systems and integrated applications
• Monitor the license dashboard, proactively escalate unused accounts and overage
• Provide access and manage Salesforce roles, profiles, sharing rules, workflows, and groups
• Build Salesforce reports, dashboards, and processes for the IT and business functional teams
• Manage third-party integrations for Salesforce and related platforms
• Upgrade and configure Salesforce systems for optimized integration
• Work on compliance items required to meet compliance checks for our platform and processes
• Work with vendor for system support and escalations

Required Skills:

• Bachelor\xe2\x80\x99s Degree, plus 5+ year of experience or Advanced degree, plus 3+ year or equivalent work experience
• Strong Salesforce product knowledge and at least 3+ years of preferred Salesforce Administration hands-on experience
• Proven experience of diagnosing issues from error codes, logging, de-bugging in process builder, workflows, apex, objects, etc
• A proactive attitude to platform enhancements
• Performs IT functions such as evaluation, testing, debugging, implementation and integration of application programs supporting Sales, Marketing, Implementations, Finance, Legal and Support processes and operation
• Excellent relationship-building skills
• Strong knowledge and understanding of the Salesforce.com platform, eco-system and best-practices
• Ability to liaise with stakeholders
• Technical documentation
• Experience implementing Salesforce configuration changes
• Strong business acumen, technical aptitude, analytical skills, & attention to detail
• Ability to manage and prioritize small projects & ticketing system
• DevOps/release management experience
• Experience with Salesforce Marketing, Sales Cloud and/or Experience Cloud
• Excellent verbal, written and interpersonal skills
• Self-starter with proven ability to deliver results

Strongly Preferred:

• Implementation and configuration of Advanced Approvals strong plus
• Certified Salesforce Administrator
• Experience with Marketo, LeanData, Docusign Spring CLM, Conga, Outreach

#LI-AS1
#LI-Remote
#LI-Hybrid

Health & Wellness

• 
  Hybrid & Remote Work Opportunities
• 
  Flexible Time Off
• 
  Career Development & Mentoring Programs
• 
  Generous Retirement Benefit Plans, including a company-matching HSA program.
• 
  Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
• 
  Community Volunteering & Company Philanthropy Programs
• 
  Employee Peer Recognition Programs \xe2\x80\x93 \xe2\x80\x9cYou Earned it\xe2\x80\x9d

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our
Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the
African American Leadership Institute ,
Code2College , and
YearUp , promoting diversity and success in leadership and technology. Other deserving beneficiaries include
Resource Center helping LGBTQ communities,
JDRF , and
Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.