Job Description

Company Description
Discover the Unexpected Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we’re not done. Our 18k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. Experian Asia Pacific's culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, equity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re committed to fostering a strong sense of belonging and a place where you can bring your true self to work. Our uniqueness is that we truly value yours. We’re an award winning organisation due to our strong people first focus. This includes Top Employer™ and Great Place To Work™ accreditations. Learn more at www.experianplc.com


The Salesforce Digital Engineer will be focused on development and thought leadership for our Salesforce digital contact channels. You will collaborate with internal and external teams to implement a best-in-class digital contact center solution for a global, multi-site, multi-business line, high volume servicing contact center. You’ll deliver architecture, configuration, programming, and any integration needed to provide our consumers with a modern digital experience. This role is more than just a senior developer or an order taker; the ideal candidate will be a true “Solution Consultant”, challenging the status quo, providing new and innovative ways to solve complex business problems.

Qualifications
Must have Salesforce development experience

• Must have recent experience implementing digital solutions including: chat, chatbots, email and social
• Must have knowledge and practical application of Visualforce, APEX; Force.com APIs, Web Services, and Lightning.
• Excellent interpersonal skills, as well as excellent communication skills; verbal and written to both technical and non-technical audiences.
• Understanding of front-end web development principles and technologies (HTML/CSS)
• Familiarity with CI/CD solutions and DevOps principles; experience with using source control
• Experience with Agile methodologies with Jira and Confluence

Education and Experience:

• Bachelor’s degree in relevant field or equivalent experience.
• Minimum 5 years working in a Senior Developer capacity with Salesforce Service Cloud
• 3+ years’ experience with Lightning framework
• Experience with Salesforce chatbots.
• Experience with Dialog Flow or Lex is a strong plus
• Call center experience is a strong plus
• Previous integration experience to AWS applications a plus.

Perks

• During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
• XXXX weeks of vacation to start, five sick days and two volunteer days (plus eleven paid holidays)
• Competitive pay and comprehensive benefits package, with a bonus target of XXXX%
• Flexible work schedule and relaxed dress code

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring you
Additional Information

Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here