Job Description

The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB is the leading modern, general-purpose database platform. Headquartered in New York, with offices across North America, Europe, and Asia-Pacific, MongoDB is one of the fastest-growing enterprise software companies in the world! As a Sales Systems Forecasting Specialist, you will work closely with other groups in the company located around the world. Learn more at

Our team is called Sales Productivity. We focus on identifying and removing friction from our internal systems and processes to make our salesforce more efficient and effective.

As a Sales Systems Specialist, you will be joining a cross-functional team of support associates, system administrators, project managers, business analysts, software engineers, enablement experts and sales operations professionals. In this role you will have the opportunity to explore a variety of career pathways such as Salesforce Administration, Business Systems Analysis and Project Management, as well other roles within Sales Operations.

Your primary responsibility will be to solve issues that are directed to the team from our various stakeholders and collaborators. You will also be involved in the delivery of high impact projects as well as the successful operation of sales technologies which are critical to the success of the business.

Responsibilities

• Troubleshoot issues escalated from the sales support team and end users related to our systems.
• Collaborate with team members to deliver projects related to the optimization of MongoDB's strategy for sales technology and operations.
• Become an expert on the existing configuration of tools & related processes
• Become an expert in the "end user perspective" on how our systems are used.
• Liaise with stakeholders across the entire sales organization and ecosystem (Sales, Marketing, Finance, IT, Operations teams) to understand their constantly evolving needs.
• Take ownership of data management of any data migrations and mass updates required as part of strategic projects.
• Work with our external vendors to escalate issues and monitor resolution.

Requirements

• Minimum of 3 years' experience as a Sales Operations/Business Systems associate supporting a sales organization in a large Salesforce org.
• Demonstrable knowledge and experience of the Salesforce platform e.g. Salesforce Admin certification, Trailhead module completion, or a project portfolio consisting of projects involving sales processes and technology.
• Prior experience working in Sales Operations, Business Analysis, or Business Systems teams in a SaaS/tech company is preferred.
• Prior experience with Sales Productivity/Sales Operations tools required, for example, Full Circle Insights, LeanData, ZoomInfo, DemandTools, Ringlead, LinkedIn products, Outreach, Clari, SalesLoft, People.ai etc.
• Experience working with large data volumes is essential
• Detail-oriented and process-minded, but also able to explain complex issues, processes and solutions in clear and simple terms to those you work with.
• Excellent communication skills for interacting with stakeholders in requirements gathering, design, proof-of-concept demonstrations, implementation, and support of solutions we manage.
• Ability to juggle requests of varying urgency and the flexibility to adapt to changing priorities.

Our Core Values

• Think Big, Go Far: We are big dreamers with a passion for creativity. We eagerly pursue new opportunities and markets through innovation and disruption.
• Make It Matter: We are relentless in our pursuit of meaningful impact. We think strategically and are clear on what we are and are not trying to do.
• Build Together: We achieve amazing things by connecting and leveraging the diversity of skills, experiences and backgrounds of our entire organization.
• Embrace the Power of Differences: We achieve amazing things by connecting and leveraging the diversity of skills, experiences and backgrounds of our entire organization.
• Be Intellectually Honest: We embrace reality. We apply high-quality thinking and rigor. We have courage in our convictions but work hard to ensure biases or personal beliefs do not get in the way of finding the best solution.
• Own What You Do: We take ownership and are accountable for everything that we do. We empower and we are empowered to make things happen, and balance independence with interdependence.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. , and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

"MongoDB is an equal opportunities employer."

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