Job Description

Location: Noida, India At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It’s in our differences that we empower the way the world learns. What we are looking for: The Sales Support Coordinator will have to support the sales team with all billing related tasks associated with the advertising, reprint, Career Center, Journal Charges, and projects revenue streams that sit within Corporate Sales. This role will fulfill all the support responsibilities related to the Corporate Sales business including but not limited to order entry, billing, credits, reports, database maintenance, and customer care. . How you will make an impact:

• Entry of corporate sales orders both print and digital in support of the global team
• Request of proof of advertisements for print advertising
• Maintain customer contact records
• Ensure required documentation is loaded to the billing system for compliancy
• Requests for discount approvals
• Month-end invoicing
• Weekly status reports including credit hold
• Monthly forecasts for billing checks
• Respond to internal and external customer inquiries in the sales support email inbox
• Providing copies of invoices when requested
• Credits/cancellations due to order adjustments
• Directing non-CSS inquiries to relevant teams e.g. vendor setup, payment advice etc.

Who you are:

• Graduate in any stream
• 1-3 years B2B/Commercial support experience.
• Excellent writing and oral communications skills
• Microsoft Office Suite including Word and Excel to advanced level, PowerPoint to intermediate level. Outlook and Internet. PC literate.
• Customer services database, CRM, contact systems and related tools.
• Salesforce, SAP ERP, AS400, Power BI
• Publishing experience will be an addon benefit.

About Wiley: We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada. *When applying, please attach your updated resume/CV to be considered.
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Location/Division: Noida, Uttar Pradesh, India
Job Requisition: R2203378

Remote Location: No
Time Type: Full Time
ELT: Danielle McMahan
ELT +1: Steven Simons
Management Level ID: U3