Job Description

Sales Support Coordinator

Description -

Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Work is completed with minimal supervision and assignments may be completed without established procedures. May determine methods and procedures for new assignments. Typically provides guidance to other non- exempt employees.

Responsibilities:

• Performs basic data entry per pre- defined processes and compiles information for reports.
• Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports); handles a limited number of moderate to highly complex customer accounts.
• Assists other departments and support groups (e.g., internal sales, audit, operational support, delivery) by reporting issues to the appropriate roles; may assist with resolution of basic issues.
• Helps resolve moderately to highly complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives.
• Resolves open order (backlog) report issues of moderate to high complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels.
• Resolves order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly)
• Enters sales data in a timely and efficient manner, maintaining documentation and records.

Education and Experience Required:

• Two year university degree or equivalent experience.
• Typically 4-6 years experience in a customer service role.

Knowledge and Skills:

• Strong communication skills. Fluency in English and local language mastery.
• Intermediate knowledge of internal processes and policies.
• Developed understanding of local legal compliance issues.
• Strong problem-solving and analytical skills.
• Good teamwork skills.
• Intermediate time management skills.

Job - Sales Operations

Schedule - Full time

Shift - No shift premium (India)

Travel -

Relocation -

EEO Tagline -

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.