Job Description

Sales Operations Executive

Location: Mumbai, MH, IN, 400069

Job Type:

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!


This position is of a Sales Operations Executive. Based in MUMBAI, the position will report to the National Key Accounts Manager- Food Manufacturers business, and will have the responsibility of supporting the plans and implementation of sales activities, products and programs to select corporate (CA) and non-corporate accounts (NCA). The role holder acts as the internal liaison between sales account managers, pricing and customer service toward customer stakeholders, and will provide direct support to Account Managers to meet the annual sales objectives.


Key tasks and responsibilities include:

• Provide historical sales data to customers and sales team
• Contract Management, Solving pricing issues/ invoice queries, actively manage aged stock list and push sales directly or through account team
• Manage the customer’s contract portfolio (closures, extensions, new item additions, volume transfers)
• Manage communication with customer orders and contracts etc.
• Monitor the status of sales administration activities to identify problem areas and adapt procedures to improve the overall performance of the team
• Coordinate and participate in conference calls between BC internal departments and customers
• Participate as member of FM Accounts sales action team for resolution of issues with BC Quality, OSCO, etc.
• Provide guidance and resolution to Customer Service for escalated issues related to customer orders, pricing and complaints to ensure service excellence
• Assist in investigation of contract related payment delays

Skill requirements:

• Customer Service Orientation: focus efforts on discovering and meeting customers’ needs
• Communication: good verbal and written communication skills
• Relationship Building: actively seek collaboration with others
• Analytical Thinking: identify problems causes in a systematic way
• Initiative: take action before being requested
• Self-Confidence: express confidence in dealing with challenging situations
• Flexibility: adapt to work effectively in a matrix organization
• Innovation: think out-of-box and creative/new ideas

Experience Requirements:

• Bachelor’s Degree in an appropriate discipline
• Excellent computer skills in Microsoft Office package, specifically Excel
• Experience with SAP and/or Sales Force platform a plus
• At least 5 years’ experiences in managing sales operations activities and customer services
• Understanding of end-to-end sales operational flow cycle
• Continuous improvement mindset and experience in streamlining business operations processes

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth. If you want to learn more about Barry Callebaut, please find further information here. Were you missing anything in this job ad? Please share your feedback with us by clicking here.