Job Description

Job Summary
The Operations Associate will play a pivotal role in managing the end-to-end membership experience, from renewals to event participation and service tracking and certification operation processes. This role requires a detail-oriented, proactive individual who can effectively manage and support the operations processes, ensuring a seamless journey of customers.

Key Result Areas (KRAs)
Membership Renewal Management

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  Proactively monitor membership renewal dates.
  
  Contact and engage with members to facilitate timely renewals.
  
  Maintain accurate membership renewal records and documentation.
  
  Event Participation Management.
  
  Collaborate with the events team to promote and sell event tickets to members.
  
  Assist in planning, logistics, and coordination of member events.
  
  Track and report on member participation and feedback.

Service Tracking:

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  Monitor member inquiries and issues related to membership services.
  
  Maintain records of member feedback and requests.
  
  Collaborate with the customer service team to ensure prompt resolution.

Data Analysis and Reporting:

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  Compile and analyze data related to membership trends, renewals, and event participation.
  
  Maintain the database of members, keep the corporate website and CRM updated, and help developing intelligence required on membership
  
  Generate reports and provide insights for continuous improvement.
  
  Suggest strategies to enhance the membership experience.

Process Improvement:

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  Identify bottlenecks and inefficiencies in the sales operations processes.
  
  Propose and implement improvements to enhance overall efficiency.

Qualifications:

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  MBA in Business, Marketing, or a related field.
  
  0-3 years of experience in sales, customer service, or operations (experience level varies).
  
  Excellent communication and interpersonal skills.
  
  Strong organizational and time-management abilities.
  
  Proficiency in MS Office, CRM software, and data analysis tools.
  
  A proactive and customer-centric approach to work.

DSCI is an equal opportunity employer and welcomes applicants from diverse backgrounds.