Job Description

Degree Level: Bachelor's Degree
: Key Responsibilities Sales & Business Development

• Achieve assigned targets for secured business loans (LAP / Mortgage / SME Loans).
• Source new customers through direct sales, referrals, and channel partners.
• Identify new markets, geographies, and business opportunities.
• Build and maintain strong relationships with customers, DSAs, brokers, and connectors.

Team Management

• Support, guide, and motivate Relationship Officers / Sales Executives.
• Monitor team performance and ensure productivity targets are met.
• Conduct regular training and coaching on product, sales process, and compliance.

Credit & Process Management

• Ensure complete and accurate documentation for loan processing.
• Coordinate with credit, operations, and legal teams for timely disbursement.
• Maintain portfolio quality and control delinquency levels.
• Ensure adherence to company policies, RBI norms, and compliance standards.

Customer Experience

• Provide end-to-end support to customers during the loan lifecycle.
• Resolve customer queries and complaints in a timely manner.
• Ensure high customer satisfaction and repeat business.

MIS & Reporting

• Prepare daily/weekly sales reports and pipeline MIS.
• Track disbursements, approvals, and conversion ratios.
• Share market intelligence and competitor insights with management.

Eligibility Criteria Education

• Graduate in any discipline (MBA/PGDM preferred)

Experience

• 4-7 years of experience in secured business loans / LAP / Mortgage sales
• At least 1-2 years in a team handling or supervisory role preferred

Skills & Competencies

• Strong knowledge of secured lending products
• Excellent communication and negotiation skills
• Team management and leadership ability
• Result-oriented with strong analytical skills
• Good understanding of credit and risk fundamentals

Key Performance Indicators (KPIs)

• Disbursement and revenue targets
• Portfolio quality and delinquency control
• Team productivity and retention
• Customer satisfaction and turnaround time (TAT)

Skills Required