Lead and supervise a team of travel agents, providing direction, guidance, and support.
Monitor team performance, productivity, and adherence to company policies and procedures.
Train new team members on booking systems & company processesHandle escalated customer inquiries & complaints, ensuring timely resolutionGuest HandlingDevelop and implement sales strategies to meet team targets & revenue goals.
Conduct regular performance evaluations & provide constructive feedback to teamMaintain positive & collaborative team environment, encouraging for teamwork
Stay updated on industry trends, travel products & destination information to provide accurate advice and recommendations
.Collaborate with other departments (e.g., marketing, operations) to optimize processes & improve customer experience.
Job Type: Full-time
Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits:
Leave encashment
Paid sick time
Paid time off
Provident Fund
Application Question(s):
Experience in Team Leading
Work Location: In person
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