Job Description

Roles and Responsibilities

• Achieve and exceed goals through sales strategies, clientele, sourcing new customers and maintaining and building productive long-term relationships with existing customers
• Stay current with market competition, industry, watch trends and customer shopping behaviors
• Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. staffing, etc.)
• Manage daily operational tasks according to standards including selling and service.
• Serve as a leader within the building in support of the Sales Managers.
• Support an environment of teamwork, trust and collaboration with peers, customers, and reporting managers.
• Develop product knowledge skills and remain aware of current collections that are in-boutique and on- line, cascade and train information to your teams.
• Foster a boutique environment that delivers renowned and authentic service to create a luxury customer experience.
• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff.
• Develop top-level weekly, monthly and quarterly strategies to drive in store business and consignor relationships.
• Achieves annual sales targets by focusing on store associate individual performance targets, clienteling, product training, inventory management and product positioning.
• Analyzes available sales reports and data to determine the needs of the business and set business strategies.
• Sets individual sales goals for Sales Associates, ensuring goals reflect store business goals and continuously motivates staff to meet assigned sales and productivity goals.
• Actively coaches team to enhance client discovery and relationship management.
• Delivers product knowledge and sales techniques in order to maximize sell-through
• Demonstrates an in-depth knowledge of the merchandise; ensures selling staff is fluent in all aspects of product knowledge.

Desired Candidate Profile

• Masters or Bachelors Degree in any stream.
• Minimum of 12-15 years of experience working in a luxury retail environment.
• Track record of increasing sales and build revenue and profitability.
• Demonstrated ability to develop a business through client engagement leveraging data, promotional and event strategies.
• Experience with training, developing and retaining sales staff.
• Good skillset in Excel, PowerPoint, and other business software.
• Ability to adeptly manage multiple projects simultaneously with strong attention to detail.
• Demonstrated ability to communicate with customers, co-workers, and business contacts in an engaging, empathetic, and professional manner.
• Ability to work independently with minimal supervision.
• Agility and flexibility in handling complex challenges.

Job Type: Full-time Salary: 960,000.00 - 970,000.00 per month Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Retail sales: 8 years (Required)