Job Description

I. LEAD MANAGEMENT & CUSTOMER ENGAGEMENT

Handle incoming leads from digital platforms, walk-ins, referrals, channel partners, and marketing campaigns in a timely and professional manner. Actively follow up with prospective customers through phone calls, WhatsApp, emails, and in-person meetings to understand their requirements and budget preferences. Maintain accurate lead details, follow-up notes, and customer interactions in CRM systems on a daily basis. Educate customers about project features, location advantages, pricing, payment plans, and legal approvals related to plots, apartments, villas, and commercial properties.

II. SITE VISITS & PROPERTY PRESENTATION

Coordinate and conduct site visits for prospective customers, ensuring proper explanation of project layouts, specifications, amenities, and future development plans. Assist customers during site inspections by addressing queries related to plot dimensions, apartment layouts, villa specifications, commercial space usability, and infrastructure facilities. Ensure a professional and positive site visit experience that builds customer confidence and trust in the brand.

III. SALES CONVERSION & BOOKING PROCESS

Convert qualified leads into bookings by clearly explaining pricing structures, payment schedules, offers, and documentation requirements. Coordinate with internal teams such as CRM, Finance, and Legal for booking confirmation, agreement preparation, and documentation completion. Ensure timely collection of booking amounts, post-dated cheques, or initial payments as per company policy. Support customers throughout the booking process by addressing concerns related to approvals, possession timelines, and handover procedures.

IV. CUSTOMER RELATIONSHIP & FOLLOW-UPS

Build and maintain long-term relationships with customers through regular follow-ups and professional communication. Handle customer objections, negotiation discussions, and clarifications in a polite and transparent manner. Coordinate with CRM teams to ensure seamless post-booking communication, payment follow-ups, and customer satisfaction.

V. MARKET INTELLIGENCE & COMPETITOR ANALYSIS

Stay updated on local real estate market trends, competitor projects, pricing movements, and customer preferences. Share market insights, customer feedback, and competitor intelligence with the reporting manager to support sales strategy improvements. Understand regulatory aspects such as RERA guidelines, basic legal approvals, and documentation requirements to confidently address customer queries.

VI. COORDINATION WITH INTERNAL TEAMS

Work closely with Marketing teams to support campaigns, lead generation activities, site events, and promotional initiatives. Coordinate with CRM and Accounts teams to ensure smooth documentation, payment tracking, and customer onboarding. Support channel partners and brokers by providing accurate project information and assisting with deal closures.

VII. REPORTING & SALES DISCIPLINE

Maintain daily activity reports, lead status updates, site visit logs, and booking details as per company formats. Ensure all customer interactions and sales activities are properly documented in CRM systems. Adhere strictly to company sales policies, ethical standards, and compliance requirements.

QUALIFICATIONS & EXPERIENCE

Any Graduate / MBA (Marketing preferred). 1-3 years experience for Sales Executive, 3-6 years for Senior Executive, 6+ years for Assistant Manager in real estate sales (preferred). Exposure to plotted developments, apartments, villas, or commercial real estate sales is an added advantage. Strong communication skills in English and Tamil (additional languages preferred).

KEY SKILLS & COMPETENCIES

Customer Handling & Relationship Management Lead Conversion & Negotiation Skills Site Visit & Property Presentation CRM & Follow-Up Discipline Market Knowledge & Sales Coordination Professional Communication & Teamwork

WHY JOIN US

Opportunity to work with a growing real estate brand handling multiple project types. Performance-driven career growth and learning exposure. Supportive sales ecosystem with marketing and CRM backing.
Job Types: Full-time, Permanent

Pay: ₹149,236.06 - ₹527,117.56 per year

Benefits:

Health insurance Provident Fund
Work Location: In person