Job Description

Jaipur, RJ, India Rs 400,000.00 - 480,000.00 (Indian Rupee)

Job Openings
Sales Counselor
About the job Sales Counselor

• Manage phone calls and provide responses to all maintaining high quality of services and performance standards.

• Facilitate sales of all services according to company and client requirements.

• Coordinate with customers and avoid any discontinuation from his or her end.

• Assist customers with all knowledge on products and services and perform required repairs and prepare bills for same.

• Administer all customer complaints and ensure timely resolution within required guidelines.

• Supervise all unresolved compliant for sales.

• Perform troubleshoot on all customer service issues and schedule all field service calls as required.

• Manage and process and correspondence with customers.

• Schedule all customer appointments according to procedures and documents all customer transactions and prepare required paperwork.

• Prepare all new contracts and handle all incoming calls for same.

• Analyze all client requirements and assist to prepare all service contracts and facilitate sales for same.

• Perform all follow up for all outbound calls.

• Supervise all on line chat sales calls for clients.

• Ensure optimal level of client satisfaction at all times and process all orders on phone.

Required qualifications and skills

• Graduation (with English Medium)

• 2+ years’ inside sales experience (incoming call preferred)

• Excellent verbal communication skills and telephone manner

• Familiarity with Windows operating systems

• Knowledge of event ticket registration software a plus

• Proven track record of successful sales experience preferred