Job Description

The Sales Coordinator is responsible for providing administrative and sales support to the sales and marketing team. The primary goal is to help generate revenue and drive business growth for the hotel by assisting with the coordination of sales activities, responding to inquiries, preparing proposals, and facilitating bookings for meetings, events, and accommodations. This role requires strong organizational skills, excellent communication, and a customer-focused approach.

Key Responsibilities and Duties

Sales and Administrative Support:

Serve as the primary point of contact for incoming sales inquiries, answering phone calls and emails promptly and professionally. Assist in creating and preparing sales proposals, contracts, and presentations for potential clients. Maintain and update client databases and sales records in a CRM system. Schedule and coordinate appointments, meetings, and site inspections for the sales team and clients. Prepare and distribute sales reports, tracking key performance indicators such as revenue, bookings, and conversion rates. Perform general administrative tasks, including filing, data entry, and managing correspondence.

Client Communication and Relationship Management:

Build and maintain positive relationships with clients, providing exceptional customer service. Liaise with clients throughout the booking process, from initial inquiry to final details. Handle client requests and concerns, ensuring a positive experience and addressing any issues promptly. Proactively follow up with clients to ensure satisfaction and encourage repeat business.

Event and Booking Coordination:

Coordinate the logistics for meetings, events, and group bookings by working closely with other hotel departments (e.g., front desk, catering, banquets). Ensure all event details, such as room setup, audiovisual equipment, and catering, are communicated accurately and executed according to the client's contract. Assist in the creation of banquet event orders (BEOs) and other necessary documents to ensure seamless event execution.

Marketing and Prospecting:

Assist in conducting market research to identify new sales opportunities, industry trends, and competitor offerings. Generate new leads through tele-prospecting, internet research, and networking. Contribute ideas and support to marketing initiatives and campaigns.

Required Skills and Qualifications

Education and Experience:

A bachelor's degree in hospitality, business administration, marketing, or a related field is often preferred. Previous experience in a sales, administrative, or hospitality role is typically required, with experience in a hotel setting being a significant advantage. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is essential. Experience with a Customer Relationship Management (CRM) system and/or hotel property management software (e.g., Opera, Delphi) is highly desirable.

Key Competencies:

Excellent Communication:

Outstanding written and verbal communication skills are crucial for interacting with clients and colleagues.

Organizational Skills:

The ability to manage multiple tasks, prioritize effectively, and pay close attention to detail is essential.

Customer Service:

A strong commitment to providing a high level of customer satisfaction.

Teamwork:

The ability to collaborate effectively with the sales team and other hotel departments.

Problem-Solving:

The capacity to identify and resolve issues in a timely and professional manner.

Proactive and Self-Motivated:

The drive to take initiative and work independently to meet goals. Required canddiate who have prior experience in Four/Five Star Hotel Experience
Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹24,000.00 per month

Benefits:

Cell phone reimbursement Food provided
Experience:

Hotel: 1 year (Required)
Work Location: In person