Job Description

Royal Enfield Sales Consultant Primary Responsibilities \xc3\x98 Brand Related Communication o Communicate all brand related stories to customers as and where need arises o Engage prospects in discussion and activities on Royal Enfield bikes \xc3\x98 Vehicle Sales o Make sure that the customer receives a warm welcome at the showroom, is made comfortable and is offered appropriate refreshments o Conduct need analysis with the customer, vehicle demonstration and test drives to create a unique product experience, making customers feel the need to buy an RE bike o Update customer details on the DMS on real time basis - Ensure data capture as per RECODE o Facilitating test rides in store and at home/office o Check for finance requirements, cross selling opportunities for apparel and accessories o Ensure achievement of monthly sales targets o Assist the CRE sales in carrying out lost case analysis \xc3\x98 Post Booking Process o Confirm vehicle receipt in the system post PDI from PDI executive o Carry out vehicle allocation as per norms, follow up with customer for confirmation of allocation, check with customer appropriate date for invoicing o Prepare customer invoice, coordinate with customer, 3rd party finance executive for payment o Finalize delivery date with customer o Confirm with customer insurance requirements and process insurance o Ensure implementation of appropriate measures to meet the Financier penetration targets and maximize benefits from finance sales o Explain the documents and procedure required for loan approval to the customer with estimated loan approval lead time o Log in the vehicle finance cases with the required documents o Track the status of vehicle finance and update the same to the customer o Receive confirmation of full payment (or DO) from the vehicle financer / customer \xc3\x98 Delivery o Plan delivery schedule based on bookings and stock availability o Liaison with the RE logistics team to ensure stock availability before delivery o Finalize the date and time for delivery and coordinate with customer o Mobilize the RTO/Insurance and Finance team on receiving booking o Follow up with customer for all transaction related documentation o Follow up of vehicle status with customer and inform in case of any delay \xc3\x98 Accessories Sales o Understand or facilitate prospects\' present needs, wants & desires and, basis prospect\'s response, suggest / pitch the right product o Ensure achievement of monthly Accessories target \xc3\x98 Customer Satisfaction o Own the customer satisfaction scores for the sales process o Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, etc. Recruitment profile \xc3\x98 Educational Qualifications: Graduate/ 2-year diploma \xc3\x98 Industry: Auto 2 / 4-wheeler, Consumer Goods / Insurance / Banking / Retail \xc3\x98 Minimum experience: Fresher \xc3\x98 Profile: Passionate about bikes / RE. Aptitude for sales and ensuring customer experience \xc3\x98 Passions/ Interests: Interested in Riding, travelling and exploring \xc3\x98 Competencies: o Customer Relationship Management o Selling Skills and Market Knowledge o Product Knowledge / Brand Insights KPIs: \xc3\x98 Customer o Top 2% In Moment Survey Feedback Rating \xe2\x80\x93 TR & Del separately \xc3\x98 Business o Enquiry-TR Conversion (Walk-in) % o Retail Target vs Achievement o Salience of new models booking (for SC tasked with sale of new models) o MCA sale / bike (value) \xc3\x98 Enabler / Operational o LMS Adoption Job Type: Full-time Salary: \xe2\x82\xb912,000.00 - \xe2\x82\xb914,000.00 per month Speak with the employer
+91 9871438822 Job Types: Full-time, Permanent Salary: \xe2\x82\xb910,000.00 - \xe2\x82\xb915,000.00 per month Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid time off

Shift:

• Day shift
• Morning shift

Supplemental pay types:

• Commission pay
• Performance bonus

Work Location: In person Speak with the employer
+91 7496969456