Job Description

JOB DESCRIPTION - SALES PERSONNEL (PERSONS FROM LOCAL PREFERRED)

Location:

Boutique Shop, Fort Kochi

Department:

Retail Sales

Position:

Sales Personnel

Reports To:

Store Manager / Boutique Owner

1. Position Overview

The Sales Personnel is responsible for delivering excellent customer service, achieving sales targets, maintaining store standards, and promoting the boutique's unique products to customers, with a focus on hospitality and personal interaction suitable for a tourist destination like Fort Kochi.

2. Key ResponsibilitiesCustomer Service & Sales

Greet customers warmly and assist them in identifying suitable products. Provide detailed information on product features, materials, pricing, and care instructions. Understand customer preferences and recommend products accordingly. Achieve individual and store-level sales targets. Handle customer inquiries, complaints, and returns professionally.

Store Operations

Ensure the store is clean, organized, and visually appealing at all times. Assist in daily opening and closing procedures. Refill stock on display and maintain accurate inventory levels. Monitor stock movement and report shortages or fast-moving items.

Billing & Cash Handling

Operate billing software / POS system efficiently. Manage cash and card transactions accurately. Issue receipts, packaging, and ensure proper documentation.

Product Knowledge

Maintain up-to-date knowledge of all products, especially handcrafted, ethnic, or designer items. Communicate product stories to enhance customer engagement (important for tourist clientele).

Customer Relationship Management

Build rapport with repeat customers and tourists. Collect customer details for promotions and maintain a simple CRM if required. Provide after-sales support for product care or queries.

Brand Representation

Maintain professional grooming and follow the boutique's dress code. Uphold brand values and ensure a welcoming, cultured shopping environment, reflecting Fort Kochi's heritage charm.

3. Qualifications & Skills RequiredEducation & Experience

Minimum +2 / Diploma (Graduate preferred). 1-2 years' experience in retail sales (boutique/handicraft/fashion store experience is an added advantage). Freshers with excellent communication skills may also apply.

Skills

Excellent communication in English and Malayalam (additional languages like Hindi/Tamil appreciated). Strong customer service orientation. Good interpersonal and selling skills. Basic knowledge of computers and billing systems. Attention to detail and neat appearance.

4. Working Conditions

Location: Fort Kochi boutique. Work shifts as per store timings (including weekends and holidays during tourist season).
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5. Personal Attributes

Friendly, patient, and customer-focused. Passion for fashion, handicrafts, or boutique products. Honest, punctual, and reliable. Ability to work independently and as part of a small team.
Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person