Handle incoming reservation inquiries via calls, emails, OTAs, and B2B partners.
Respond promptly and professionally to guest and travel agent queries.
Ensure all reservations are accurately entered in the system with relevant details.
Follow up on pending inquiries and confirmations to maximize room sales.
Assist the Sales team in preparing proposals, contracts, and rate sheets.
Maintain updated records of room availability, rates, packages, and special offers.
Coordinate with Front Office and Housekeeping for seamless guest experiences.
Prepare daily reports on reservations, occupancy, and cancellations.
Upsell hotel services, packages, and upgrades where applicable.
Build and maintain strong relationships with travel agents, corporates, and B2B partners.
Job Type: Full-time
Pay: ?14,086.00 - ?21,709.87 per month
Compensation Package:
Performance bonus
Schedule:
Day shift
Morning shift
Work Location: In person
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