Job Description

Job Title: SailPoint Developer Production Support


Experience Level: 5 Years and above


We are seeking an experienced SailPoint Developer Production Support to join our Identity and Access Management IAM team. This role focuses on supporting and optimizing SailPoint IdentityNow or IdentityIQ in a post upgrade environment, ensuring platform stability, resolving integration issues, and enabling advanced governance capabilities. The ideal candidate will have a strong background in SailPoint development, production support, and platform optimization aligned with Identity Security Cloud ISC best practices.


Key Responsibilities


Provide production support for SailPoint IdentityNow or IdentityIQ including issue triage, resolution, and root cause analysis


Perform post upgrade validation and smoke testing of key configurations, connectors, and workflows


Conduct gap analysis to identify and remediate capability gaps introduced during platform upgrades


Optimize identity profiles, access policies, and SoD controls for performance and compliance


Support connector lifecycle management including upgrades, tuning, and onboarding of new sources


Collaborate with cross functional teams to integrate SailPoint with systems like AWS, Azure, SAP, Salesforce, GitHub, and ServiceNow


Monitor and enhance workflow performance including support for advanced use cases and campaign execution


Participate in strategic roadmap planning for ISC feature adoption and governance maturity


Maintain comprehensive documentation for configurations, processes, and support procedures


Required Skills and Qualifications


Five or more years of hands on experience with SailPoint IdentityNow or IdentityIQ


Strong development skills in Java, Beanshell, XML, and SQL


Experience with rules, workflows, lifecycle events, and connector configurations


Proficiency in REST or SOAP API integrations with external systems


Solid understanding of IAM concepts including provisioning, RBAC, SoD, access certification, and policy enforcement


Experience with Active Directory or LDAP, cloud platforms such as AWS and Azure, and SSO, SAML, or OAuth integrations


Familiarity with DevOps and support tools such as Git, Jenkins, JIRA, and ServiceNow


Strong analytical, troubleshooting, and communication skills


Preferred Qualifications


SailPoint Certified IdentityNow or IdentityIQ Engineer


Experience in Agile or Scrum environments


Prior exposure to ISC upgrades and post upgrade optimization


Background in regulated industries such as banking, healthcare, or telecom


Knowledge of Identity Governance frameworks and Zero Trust Architecture

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.