Job Description

About Safexpay :

Safexpay (A Product of PayGate India Private Limited) is a Payment Gateway Company which bring in disruptive technologies & Revolutionary Solutions for various categories of merchants across the world.

Some of the Unique Product offerings are advanced Integration API for best Success ratios, Dynamic Currency Conversion(DCC), Push Response Technology, Dynamic Switching, retry options, Advanced Analytics, recurring payments, multiple currency options, Omni Channel Offering etc. Safexpay aim to build digital payments businesses and platforms- encompassing payment gateways, payment aggregation (through a PSP setup), mobile wallets as well as to provide value added services in the payments domain to consumers, merchants, banks and financial institutions across the globe.

Work Culture at Safexpay :

Our culture at Safexpay is people-focused in the sense that the company feels like one big happy family. This is a highly collaborative work environment where every individual is valued and communication is a top priority. We encourage mentorship opportunities. We are action-oriented and embrace change, a testament to their highly flexible nature. Employees are more than just coworkers.

Individuals treat each other with respect and kindness, and the company culture encourages meaningful interactions between colleagues and management. we love to celebrate. We offer a fun, supportive culture where employees bring out the best in each other.

You can do the work you love, be yourself, Our commitments to diversity and inclusion, team culture and the spaces where we all work together to accomplish our mission.

Job Brief :

We are looking for a skilled Key Account Manager to oversee the relationship's of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

- The ideal candidate will be be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company's solutions and achieve mutual satisfaction.

- The goal is to contribute in sustaining and growing our business to achieve long-term success.

Responsibilities :

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition

- Acquire a thorough understanding of key customer needs and requirements

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

- Ensure the correct products and services are delivered to customers in a timely manner

- Serve as the link of communication between key customers and internal teams

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

- Play an integral part in generating new sales that will turn into long-lasting relationships

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Requirements :

- Proven experience as key account manager

- Experience in sales and providing solutions based on customer needs

- Strong communication and interpersonal skills

- Excellent organizational skills

- Ability to cross sell

- Ability to drive company's target

- Ability in problem-solving and negotiation

- MBA is preferred or any other equivalent course