Job Description

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In this role, you will provide phone support to our key users and create a seamless experience to build trust and inspire customer loyalty. A key part of this role will be to provide service to members of Uber's Leadership Team. As a Community Relations Specialist, you will provide thorough, detailed support using various support platforms (email, chat, phone) to develop case details, analyze information, and provide recommendations to key stakeholders.

What the Candidate Will Need / Bonus Points

Great communicator: You build trust with riders and driver-drivers who use Uber/the Uber network/platform through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber get ahead. As a distributed team it is imperative that you have a deep understanding of the audience that you are catering to find the right way to connect with the target audience. Strong, grammatically correct english language skills is a necessity.

Be customer-obsessed: You are obsessed with customer experience, and instantly build a rapport with the riders and driver-partners by being empathetic, acknowledging the situation, and displaying a genuine willingness to help.

**Problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation.

**Process compliant: You should know how to balance freedom of expression and process compliance making it easy for riders and driver partners to feel Uber love while making it easy to analyze ways to scale support.

**Comfortable with ambiguity: You enjoy high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers. Since we are in the initiation phase for the team, an inclination for creating processes ground up is an added advantage.

Fun to work with: You are hardworking, a great team player, and a lot of fun to work with

Be a subject matter expert - you will own support processes that can be highly sophisticated, urgent, and critical.

Anticipate the needs of users so their experiences go above and beyond.

Learn multiple knowledge based and contact management systems.

Mitigate legal and media risk - provide flawless support for users whose experience could impact Uber's narrative through legal and/or media exposure.

Graduation

Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in unique and creative ways.

Strong written and verbal communication skills including ability to listen optimally and to expertly voice concerns diplomatically.

Able to establish trust and effective working relationships with others

Ability to leverage multiple resources to advise and support critical decisions

Desire to learn - You're a highly motivated self-starter, with an eagerness to learn and grow, and you are receptive to feedback.

Adaptability - You are able to adapt to any situation, remain customer centric, and help strive to a resolution.

At Uber, we reinvent the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at the least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company's discretion.

• Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to

.

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company's discretion.

• Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to

.