Responsible for the deployment of the process. Evaluates performance metrics against the defined critical success factors and institutes actions to correct shortcomings or further streamline the process as necessary
Responsible for the execution of the process controls, ensuring that staff comply with process and data standards
Interfaces with other processes and/or business functions to ensure they are able to leverage the benefits provided by the Asset and Configuration Management process
Directs, prioritizes and schedules audits; ensures that any corrective action identified in Process and/or Database audits are carried out
Directs and schedules the training of new Asset and Configuration coordinators
Ensures regular housekeeping of the Asset and CMDB data
Ensures appropriate security and access levels to the Asset database and CMDB
Plans and manages the population of Assets and the CMDB, including discovery, integrations, and other data import methods
Primary Skills
Working experience in SACM
Working experience in CMDB
Secondary Skills
Produces reports and Management information, including impact analysis reports and status reports
Identifies opportunities and submits proposals for improvement with respect to tools, staff, training, process, procedures and work instructions