Job Description

:

• Engage with Senior Stakeholders to establish the governance and communication model that underpins the delivery of rapid, successful process automations with full visibility of the expected and actual business benefit
• Engage with the Business to create an approach for identifying, quantifying and prioritising the pipeline of business process automation candidates.
• Liaise with IT to establish a serviced, supported, scalable and secure technical environment that scales in line with predicted Business Demand
• Implement the Framework that underpins the rapid and repeatable delivery of process automation and ongoing scheduling, monitoring and evolution of the automated processes to increase and continually improve the business benefit
• Establish the change management procedures such that system and business change cycles are reflected in the operational processes in a timely and accurate manner
• Work with and provide guidance to the Head of RPA in establishing a team of suitably experienced, trained and accredited resources in line with demand across the entire delivery and support lifecycle
• A proven Change Manager/leader, with the drive and enthusiasm to revolutionise the way an Organisation can build and utilise their RPA Capability
• Capacity to plan, coordinate and drive the implementation of a RPA Vision.
• Proven track record of implementing and building Organisational Changes - both operationally and technically
• An understanding of, and experience in Business Change Management and Transformational Change
• Strong communication and consulting skills, in particular, stakeholder building and management. Liaise with senior level external supplier and internal stakeholder representatives in a rational and measured manner to communicate project progress, issues, risks and solutions
• Ability to engage and manage Senior Stakeholders in complex environments. Control meetings and ensure the attendees are focussed on achieving the predefined objectives

Roles & Responsibilities:

RPA Vision

Ensuring that the customer has an RPA vision in place on where the COE fits within the organisation and with the correct support.

To have a strong understanding of the RPA Market, and the ability to articulate how the Virtual Workforce can transform Organisations.

Organisational Change

Responsible for designing and creating the Operating model and appropriate Centre of Excellence across the various divisions and/or geographies

Defining the key competencies, roles and responsibilities required to implement, manage and support a Digital Workforce as part of the Robotic Operation Model

Governance

Work with the client Head of RPA in creating and implementing the appropriate Governance and/or Steering Committee to track their RPA Service, Process delivery, benefits and Process prioritisation

Implement governance mechanisms and processes to ensure quality and control.

Demand/ Pipeline

Ensure the creation of a suitable process pipeline through a consistent Assessment Approach

Provide input to, and validation of process demand as part of the Governance board

Delivery Methodology

Define the RPA Delivery Framework and Methodology

Implement and own Best Practises and Build Standards for all RPA Solutions

Ensuring that Best Practices through the delivery lifecycle are agreed, documented and adhered to

Accountable for the implementation of the RPA Operational Procedures.

Service Model

Ensure that an appropriate Support matrix /model is implemented

Engage with the IT Technology, Application owners and Process owners to define and agree a suitable matrix for the new digital workforce and their processes

People

Defining the roles and Responsibilities for each of the key roles within the RPA COE

Capability

Define and implement the training path and coaching model for all competencies/roles

Own the path to achieving successful Blue Prism Partner Certification

Escalation point for the Blue Prism Delivery Enablement Manager

Technology

Provide input and recommendation for an appropriate environment

Work in collaboration IT Technology team to ensure an appropriate environment engagement

Ensure the correct Access models are in place to demonstrate and provide the control and security appropriate for the digital workforce and Operational teams

Qualifications:

10+ years of relevent Experience