Job Description

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Routing and Quality Junior Engineer

iBASIS Hyderabad (Hybrid)

Posted 19 hours ago

Full-time

Engineering

Information Technology

Quality Assurance

IT Services and IT Consulting

Telecommunications

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Routing and Quality Junior Engineer

iBASIS Hyderabad (Hybrid)

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Routing and Quality Junior Engineer

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Routing and Quality Junior Engineer

iBASIS Hyderabad (Hybrid)

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About the job

ABOUT iBASIS:

iBASIS is the leading communication solutions provider enabling operators and digital players worldwide to perform and transform. Powered by Tofane Global, iBASIS is the first independent international communications specialist, ranking as the third largest global wholesale voice operator and a Top 3 Mobile Signaling & Data solutions vendor with 700+ connected destinations.

Since the integration of the Altice Europe N.V. international voice carrier business in France, Portugal, and the Dominican Republic, iBASIS serves 1,000+ customers, across 18 offices worldwide. iBASIS also provides the end-to-end Global Access for Things\xe2\x84\xa2 connectivity solution; simplifying IoT device connection through one unified platform for seamless, remote, programmable, and secure communication.

Business Operations - Junior Engineer

KEY RESPONSIBILITIES:

ROUTING

• Optimize the call routing for assigned portfolio of international destinations to achieve best quality and cost levels.
• Make real-time routing adjustments based on market conditions and quality incidents.
• Drive down the cost to improve gross profit and market competitiveness while maintaining necessary quality standards.
• Monitor call quality to ensure highest possible standards for our customers.
• Review special commitment deals with other telecom carriers to ensure deal structure is market driven and achievable from a routing perspective.
• Monitor the progress of the outgoing traffic on commitment deals.
• Review country dial code changes to determine correct definitions and routing breakouts.

• Providing 2nd tier technical support for our internal customers within the company within the product guidelines of products like international voice, mobile services and SMS.
• Quality management and monitoring of our products.
• Partner with internal teams to ensure quality data is correctly reflected in the systems. You share knowledge within and outside your team and you coach colleagues to become better.
• Perform initial testing and evaluation of new integrations.
• Work with the IT team and other technical teams on system enhancements.
• Special projects or analysis duties as assigned or needed.

• Routing, Quality and Fraud team where you will work with on daily basis
• Sales country Managers\' and Buying for vendor routing options and escalations
• Sales for customer feedback and cost queries
• Market Makers and Country Managers for deal analysis, pricing and margin concerns, destination strategy, expected cost levels, quality trouble shooting and customer trouble tickets or escalations
• Network Operations Center (NOC) for quality trouble shooting and customer trouble tickets or escalations
• Vendor Rate & Code Team

• Bachelor degree with electronic/telecommunications engineering background, or equivalent experience within telecommunication industry.
• 1-3 years of office experience preferred but also accepting new graduates
• Strong analytical skills: able to identify issues and develop sound conclusions through data analysis.
• Good technical background
• Highly motivated, driven and eager to learn
• Strong problem-solving skills. Able to think outside the box and open to learning and acquiring new skills
• Familiar with Microsoft Office applications, with strong Excel skills.
• Strong English verbal and written communication skills.
• Excellent interpersonal skills, and ability to work independently or as part of a team.
• Good customer orientation: ability to listen, identify root causes, and motivation to address problems.

iBasis