Job Description

Company Description

As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Do what you love, care for the world, dare to challenge the status quo!



This position is responsible and acts in an exemplary fashion, embodying the brand mindset and representing hotel management. Is in charge of the organization and quality of Reception, Room Service and Floor services offered to guests.

• Is responsible for good financial and qualitative results for the department
• Helps define and implement hotel strategy
• Helps employees improve their skills and provides support for career development and manages the team
• Develops close relationships with guests throughout their stay with the aim of gaining their loyalty is often present in the lobby and at reception in order to meet guests on a daily basis.
• Ensures that guests receive a warm and personal welcome
• Organises the receptionists and welcomers for optimal effectiveness
• Knows the behaviour patterns of regular guests and issues instructions to the different teams within the department
• Handles guest complaints if they have not been dealt with by team members
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Guarantees the high standard of rooms services

• Is in constant contact with the other departments and ensures that information circulates smoothly between them
• Is responsible for consistency and coherence between different teams
• Ensures that all brand reference guidelines are correctly applied at all times
• Promotes the use of teams of receptionists and welcomers, ensures people are well suited to their jobs and that their roles are properly understood both by themselves and other hotel personnel
• Promotes within the department the use of automated check in and check out kiosks by guests

• Ensures that guests are followed up and offered appropriate services of a high standard
• Supervises the whole department\'s organization and operations
• Presents the General Manager with a daily report on activities and events
• Initiates new projects, coordinating implementation and follow-up

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