Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE: .Minimum 8 to 12 years of experience in Hospitality Industry. .Minimum 3 years\' experience in a Front Office Manager, Executive Housekeeper or previous Rooms Division position. .Proven ability to effectively lead, motivate, coach and develop your team. .Strong guest service orientation and training skills background. .Highly motivated, organized, goal and results oriented individual who thrives under pressure . Effective tracking and follow up skills. .Comprehensive knowledge of Front Office and Housekeeping operations, policies, procedures and Expense management .Rooms division background with a strong sense of business analytics, on floor operations handling, asset upkeep and people skills. .Strong audit, Evalpack, RM process and finance understanding. WHAT YOU WILL BE DOING: .Responsible for the smooth and efficient operation of the Front Office (Front Desk, Concierge & Guest Relations), Housekeeping departments . Establish and monitor effective goals and measurements for the Division through the utilization of the tools and resources with the Performance Management Program (PMP). .Proactive and engaged recruitment, selection, training, mentoring and development of Leaders and Colleagues to ensure a Pipeline of Rooms Division talent is ready for promotion within the Hotel and within the Company. .Ensures brand (Including Loyalty) and service standards are in place, maintained, embraced, audited, improved upon and celebrated. .Review industry trends for new and innovative product and service opportunities. .Ensures that Guest and Colleague concerns are resolved satisfactory in a professional and timely manner, and create an environment where there is a feeling of ownership by all departments when it comes to Guest & Colleague concerns. .Lead all Rooms Division departments to monitor, engage, support and embrace Voice of the Guest & Key active participant on the hotel Revenue Management Team, and continued focus to ensure revenue and inventory management practices are in place so as to maximize revenues for the Hotel and for the Owners. .Maximization of revenues and effective cost control. .Development of annual & monthly Operational & Capital Budgets & Forecasts expenses, staffing levels and productivity. .Involved in the development and execution of the Hotel Strategic Plan. .Effective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings /committees as required. .Identify Market needs to Hotel Guests & local market. Monitor and analyse the activities and trends of competition Hotels. WHAT IS IN IT FOR YOU: .Heartist Card Benefits / offerings and discounted rates in AccorHotels worldwide. .Learning programs through our Academies\' and the opportunity to earn qualifications while you work. .Opportunity to develop your talent and grow within the property and across the world. .Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

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