Job Description

Core Responsibilities of an RSOT Associate

Order Management

: Efficiently manage and coordinate all room service orders received from guests.

Guest Interaction

: Handle guest calls with proper telephone etiquette, provide professional and friendly service, and address any questions or concerns.

Menu Knowledge

: Be thoroughly familiar with the hotel's menu, including food and beverage options, ongoing promotions, and be able to provide recommendations or suggestions.

Coordination

: Liaise effectively with the kitchen, F&B (Food & Beverage) staff, and room service team to ensure orders are prepared and delivered promptly.

Record Keeping

: Maintain accurate records of orders, sales, and guest preferences, often using point-of-sale (POS) systems.

Issue Resolution

: Handle guest complaints and resolve issues professionally to ensure high guest satisfaction.

Compliance

: Ensure all health, safety, and hygiene standards are met, and follow company policies and procedures.
Key Skills Required

Excellent communication and interpersonal skills. Strong attention to detail and organizational skills. Ability to work well under pressure and manage multiple tasks simultaneously. Familiarity with hotel operations and point-of-sale systems is preferred.
This role is crucial for delivering a positive and memorable in-room dining experience for hotel and resort guests.

Job Types: Full-time, Permanent, Fresher

Pay: ?9,722.33 - ?15,309.03 per month

Benefits:

Flexible schedule Food provided Health insurance Life insurance Paid sick time Paid time off
Work Location: In person