Job Description

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About Retail Lending:

The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank

About the Role:

The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer experience

Key Responsibilities

• Develop and maintain business relationships with select group of customers through individualized customer service
• Handle customers queries and provide superior service to the mapped customers
• Ensure timely delivery of customers' enquiries and instructions, whilst ensuring that the Bank's delivery standards in achieving total customer satisfaction are met
• Deepen the existing relationships by cross selling the Bank's products and services/ third party products
• Achieve the New To Bank, cross-sell and portfolio retention targets as assigned by the organization
• Responsible for portfolio irregularities, management (Renewals / Pending Renewals /Stock Statement / Insurances/Other compliances) and portfolio achievement basis delinquency numbers
• Ensure achievement of month end enhancement disbursements

Qualifications:

Optimal qualification for success on the job is:

• Graduation/ Post-Graduation from a recognized institute

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge of industry, technology, marketing, and product trends
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language
• Ability to handle pressure and meet deadlines
• Strong Excel and database manipulation skills, financial and statistical analysis skill

#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Company:

Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses