Job Description

Birdeye is looking for an Analyst / Sr. Analyst to join the Revenue Operations team and play a key role in helping the company strategy with reporting, metrics, business processes, and operational best practices. The candidate will engage in cross-functional collaboration to facilitate data excellence, drive sales insights and reporting, help administer Salesforce and broader sales tech stack, and act as an integral member of the global Revenue Operations unit to execute various initiatives.

Responsibilities:

• Perform extensive data analysis on spreadsheets and produce insights to help with various revenue operations projects
• Build custom reports and dashboards in SFDC to offer business insights
• Examine sales pipeline data, analyze patterns, trends, and gaps and provide data-driven insights to the leadership.
• Track bookings and help manage the sales compensation/attribution process for individual reps and teams by collaborating with sales ops and finance
• Prepare and maintain sales operations reporting and dashboards (monthly reporting packages, KPIs, etc.) and help with QBRs/monthly reviews
• Be able to understand different metrics (sales, marketing, customer, etc.) and follow analytical best practices to deliver accurate, timely, and unbiased views of performance
• Collaborate with cross-functional teams; understand the sales motion and processes, adopt best practices, and help streamline wherever possible
• Partner with functional teams in responding to questions on data and salesforce reporting, key business metrics, preparing ad-hoc analyses, pulling supporting data, etc.
• Support the sales process and research customer account data to provide important intelligence
• Drive process simplification, automation, and enhancements to bring scale to the process
• Work on automating reports and dashboard development in Salesforce.com (SFDC) to optimize the existing processes

• 3+ years of experience in Sales Operations, Revenue Operations, or Business Operations preferably with SaaS / Technology firms
• Experience working with Salesforce Lightning as an admin or heavy usage capacity. Salesforce certification is desired but not mandatory.
• Bachelor\xe2\x80\x99s degree
• High proficiency in data analysis/modeling in MS Excel and Google Sheets
• Ability to glean insights from data and present them in MS PPT and Google slides
• Excellent communication skills (written and verbal) and the ability to work with distributed teams
• Strong business acumen and understanding of sales and marketing processes and structure
• Strong analytical mindset with an attention to detail and the ability to identify and quickly resolve data issues/needs
• Positive attitude and success in cross-functional collaboration to solve problems or implement new processes
• Flexibility and adaptability to shifting priorities and manage multiple initiatives at once

BirdEye