Job Description

Role OverviewWe are looking for an enthusiastic and dynamic Retail Trainer to design, deliver, and manage training programs for retail store staff. The ideal candidate will play a key role in improving employee performance, enhancing customer experience, and driving sales through effective training initiatives and continuous development programs.Key ResponsibilitiesTraining Delivery : Conduct regular classroom and on-the-floor training sessions for retail teams on sales techniques, customer service excellence, product knowledge, and store operations.Onboarding : Deliver induction and orientation programs for new employees to ensure smooth integration into the organization.Content Development : Design and develop training materials, modules, manuals, SOPs, and presentations tailored to retail operations.Refresher Training : Conduct refresher and skill enhancement sessions to reinforce learning and maintain consistent execution across stores.New Store Launch Support : Assist in training and onboarding staff for new store openings to ensure operational readiness.Performance Monitoring : Evaluate employee performance on the shop floor, identify skill gaps, and provide constructive feedback and coaching for improvement.Reporting : Track and report training effectiveness through assessments, feedback forms, and performance metrics.Cross-Functional Collaboration : Coordinate with HR, Store Managers, and Operations Teams to align training objectives with business goals.Qualifications & Skills- Graduate / Postgraduate in Retail Management, Business Administration, or any relevant field.- 1-5 years of experience as a Retail Trainer or in a similar learning & development role within the Retail industry.- Excellent communication, presentation, and interpersonal skills.- Ability to engage, motivate, and inspire retail staff across multiple levels.- Strong understanding of retail operations, customer service standards, and sales processes.- Proficient in MS Office (Word, Excel, PowerPoint) and comfortable using digital learning tools. (ref:updazz.com)

Skills Required