Job Description

The Weaver Story flagship store in Delhi is an experience in itself. As the Retail Store Manager you will be torch bearer for ensuring top notch sales and servicing to all our customers. Primary Job Role

• Handling customers at the store and providing exact product information as per the customer needs.
• Handle customers leads/ queries via phone, email, live chat and social media
• Ensure timely reach out to customers to update on new collections, promotions and able to cross sell
• Adept at closing online leads through active engagement on call/video call
• Customer Service and Sales: Managing the floor activities in terms of customer service & relationship building with the customers
• Offering Styling advice to customers at the store & on video calls
• Creating Activities and promotional activity calendars for the store
• Visual Merchandising of the store
• Basic Inventory Management (with Inventory Controller) and ensuring regular stock updates for refilling/reordering
• Provide Regular Relevant Feedback to the back-end operations team
• Making daily reports in terms of sales & customer services
• Manage store cash and expense
• Providing detailed merchandise feedback to the respective merchandise department
• Team Management and maintaining hospitality guidelines for greeting customers and guests

• Independently run the store as a profit center. Target driven and entrepreneurial mindset
• You should have worked in a fashion/ e commerce set up for 3-4 years and have excellent written and oral communication skills
• Well versed with excel, other web interfaces and willing to invest time in learning
• Process Oriented with an eye for detail