Job Description

Job Objective
To sell TVS Motor vehicles as well as optional accessories, financial services, Insurance. He represents the brand, provides excellent customer service and is the key contact between the customer and the company. He meets sales targets with high customer service standards.
Field of Work
Reception of customers
? Proper greeting of customer in showroom or field areas and offer refreshments.
? Introduction of self, offer business card.
? Assist customer when the requested salesperson is not immediately available.
? Offer guidance to other products and services when requested.
Analysis of needs and requirements
? Ask the correct questions and observe customer to understand the customer needs.
? Check, discuss and clarify needs by using questioning techniques (open, target and close questions).
? Capture prospect details in DMS.
? Based on demand/ needs analysis, recommend suitable product.
? Provide estimation of product sales process (lead time for vehicle delivery, finance process, etc).
? Able to relate features to advantages and benefits for customers.
? Provide proof of the benefits (e.g. test drive, customer testimonials, etc.)
? Static demonstration of the vehicle.
? Perform dynamic demonstration/ test drive (SOW) with planned route and professionalism.
? Discuss experiences with customer after static or/and dynamic demonstration.
Presentation of Offers & Schemes
? Present offer of the right match to customers' needs.
? Present other packages as applicable (accessories packages etc.)
? Discuss and clarify terms and conditions of offer (especially promotional offers if any)
? Handle objections by offering the right customer benefits and not focusing on price.
? Negotiate effectively based on need.
? If the salesperson has no solution, communicate with the immediate manager (Team leader/ Sales Manager)
Closure of sale
? Prepare all necessary documents related to sale of vehicle.
? Explain sales terms & conditions, record details properly and review with customer.
? Obtain confirmation as required.
Delivery of new vehicle
? Inform all internal parties of scheduled delivery.
? Preparation of vehicle delivery documentation.
HR Policy Reference Manual
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? Inspect vehicle and confirm delivery time with customer.
? Present and explain all features of the vehicle, celebrate the delivery of the vehicle.
? Obtain receipt of vehicle by customer.
? Introduction to the service advisor for service of vehicle.
Follow-up after delivery, build and enhance customer relationship
? Plan follow-up after vehicle delivery (3 days, 1 month, every 6 month - explore referral sale)
? Collect customer feedback on the overall sales experience and record it.
? Make the appropriate recommendation which is cost effective to the customer to gain customer's trust.
? Promotion of company's activities in relation to new product launch & sales campaigns.
? Continuous maintenance of customer relationship by regular contacts, invitation of customers to events, offer of assistance (e.g. for service bookings, etc.)
Build and expand customer database
? Actively participate in sales and marketing BTL activities.
? Active prospecting of new customers through cold calls and referrals.
? Use DMS to keep track of prospects.
? Keep track record of walk in, telephone enquiry of customers and prospect.
? Enter prospect details in CRMDMS within 24 hrs. of contact with prospect.
? Update all the follow-up and test drive details in CRM within 48 hrs. time.
Note: In case dealership is having a separate CRM-DMS executive, fill the inquiry register and handover the same and ensure that all the details are entered in DMS.Job Type: Full-timeSalary: ?10,000.00 - ?18,000.00 per monthSchedule:

• Day shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• PORUR, Chennai - 600116, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Retail sales: 1 year (Required)
• total work: 2 years (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)