Job Description

Key Responsibilities:

Operational Oversight:

Ensure smooth daily operations across all retail locations. Implement and monitor compliance with operational policies and procedures. Review store performance and implement strategies for improvement.

Sales & Profitability:

Achieve sales targets and KPIs across all locations. Analyze sales reports and identify opportunities to maximize revenue. Optimize cost control measures and manage store budgets.

Team Management:

Recruit, train, supervise, and motivate store managers and staff. Conduct regular performance evaluations and provide coaching and development. Foster a positive and productive work environment.

Customer Experience:

Monitor and ensure high standards of customer service. Handle customer feedback, escalations, and complaints effectively. Promote a customer-first culture across all stores.

Inventory & Merchandising:

Oversee inventory management and ensure stock levels are maintained. Coordinate with the merchandising team to ensure consistent product presentation. Monitor shrinkage and implement loss prevention measures.

Compliance & Reporting:

Ensure all stores comply with legal, safety, and health regulations. Prepare and present reports on operational performance and store metrics. Implement company-wide initiatives and ensure alignment with strategic goals.

Qualifications:

Bachelor's degree in Business Administration, Retail Management, or related field (preferred). 10+ years of experience in retail management, with multi-store oversight. Proven track record in sales growth, team leadership, and operational excellence. Strong analytical, organizational, and communication skills. Proficient in MS Office and retail management systems (POS, ERP, etc.). Ability to travel between store locations as required.

Key Competencies:

Leadership & Team Development Strategic Thinking Customer Focus Financial Acumen Problem Solving Communication & Interpersonal Skills Time Management
Job Types: Full-time, Permanent

Pay: ?29,269.43 - ?65,038.80 per month

Work Location: In person