Job Description

Company Description
Customized Energy Solutions (CES), a privately-held company, is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate & timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities. Join a rapidly growing company in an exciting and dynamic work environment. As one of the top 100 fastest growing companies in the Philadelphia region, Customized Energy Solutions offers an opportunity for significant professional growth. Customized Energy Solutions Ltd. has been recognized regionally and nationally for its impressive and sustained growth, including INC. 500 | 5000 and The Philadelphia Business Journal as a Top 100 Companies in Philadelphia, Hall of Fame for five or more consecutive years. It was ranked as one of the “Best Places to Work” by the Philadelphia Business Journal. Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. We look for individuals interested in growing with our company, and working in an exciting, open and collegial work environment. Our main office is in Philadelphia, with satellite offices in various U.S. states, Canada, Japan and India.


Retail Customized Energy Solutions is looking for a manager of a team of 6-10 analysts. The successful candidate will have experience in managing a remote team; assigning tasks; ensuring accurate and timely completion of tasks; tracking, analyzing, and validating data related to work requests from clients. In addition, knowledge of billing or account reconciliation activities, resolution of complex issues, and continuous process improvement, is required. This role will support the Retail Operations team, enabling them to achieve high performance goals in quality and efficiency. In this role, the candidate will support the Company’s Retail Energy practice by providing support to the retail operations group in database validation, billing, EDI, and client management. This position will suit a candidate comfortable working under deadlines and with competing priorities. Scope of work will include client billing portfolio management, monitoring and validating bill and payment processing queues, and bill process development and implementation. The successful candidate will be a high energy self-starter, a positive team player, possess strong analytical skills, and have excellent oral and written communication skills. Must be able to work independently and as part of a team. Being detail oriented and a person of integrity are essential qualities, as is an ability to handle new tasks and manage multiple projects and competing priorities. Representative Duties:

• Supervises a team responsible for retail electricity billing, reconciliation, and analysis.
• Leads and works with staff to help resolve complex problems.
• Ensures staff is trained and aligned with new initiatives.
• Continuous review of existing processes to identify opportunities that will increase efficiency and controls.
• Operationalizes and implements identified improvements.
• Drive accountability of team by managing and monitoring key metrics.
• Manage workload balancing and team delivery of commitments.
• Anticipates, resolves and responds to escalated service and production issues with focus on the client.
• Motivates staff with appropriate recognition and feedback.
• Use professional experience to assist with completion of ad hoc projects as needed

Qualifications
Qualifications:

• Bachelor’s degree in applicable subject matter demonstrating required quantitative and professional skill sets
• Six to ten years' (6-10) relevant direct management experience
• Experience with billing operations and data analytics experience in utility or electricity markets strongly preferred
• Relevant graduate degree or advanced industry experience a plus
• Excellent analytic skills and experience with Excel and SQL preferred, Power BI a plus
• Ability to analyze information, solve problems and make quick, fact-based decisions
• Excellent verbal and written communication skills
• Ability to work well in a deadline-driven, self-managed environment
• Demonstrated ability to work well with others at all levels of the organization
• Demonstrated ability to think “outside the box” by developing and implementing improvements to processes and tools

Additional Information
Customized Energy Solutions offers competitive salary commensurate with experience. Benefits include performance bonuses, profit sharing, Medical Savings Accounts, comprehensive health Insurance, disability insurance, life insurance, EPF, and tuition reimbursement. In current prevailing situation , remote working from home is allowed and depending on the situation , gradual working from office will be decided at the appropriate time.