Job Description

Croma is looking to hire Assistant Department Manager with the below competencies.Strong Process & Result Orientation, Good Planning Organising & Execution Skills, People and Team Management ability, Customer Focus, Good Communication & Interpersonal Skills.Roles & ResponsibilitiesCustomer Service: Ensure 100% sales process implementation and compliance for the category Ensure all customers are attended to appropriately and timely resolution of customer escalations. Daily review & follow up on complaints & resolution as per predefined SLA & TAT Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and takecorrective actions based on customer feedbackIn-store Merchandising: Ensure 100% compliance on Planogram, Merchandising and Ticketing in the category Ensure efficient & accurate in-store inventory managementPeople Management: Shift scheduling and roastering to ensure the concerned categories are manned at all times Assign individual sales target for the team and monitor progress. Review and improve Training Assessment Scores Support the team to improve knowledge through continuous training and e Responsible to uphold the Croma culture and ensure decorum and discipline within the store team Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees Clear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentives Lead & ensure 100% compliance on people processes Track performance of all team members and recognizes best performers on an on-going basisPerformance Management & Review: Ensure compliance of all SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory within the category Review category and individual performance and take necessary corrective action on a daily basis Drive sales and conversion to achieve category targets and improve category performance on all KPIs Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planningProcess: Improve scores on internal Processes and Audits - SOP, SMART, Safety audits, Mystery audits through timely interventions Gaps identified in the Internal Audits to be fixed and complied toJob Types: Full-time, Regular / PermanentSalary: ?320,000.00 - ?350,000.00 per yearSchedule:

• Day shift

• Bachelor's (Required)

• Retail Electronics: 4 years (Required)