Job Description

Retail Client Servicing:

• Build and maintain strong relationships with a panel of retailers, serving as the main point of contact.
• Provide regular and informative data to retailer clients- Understand each retailer\'s business objectives, challenges, and opportunities, and develop strategies to support their growth.
• Prepare comprehensive data-oriented insights for retail clients and business proposals for new retailers.
• Identify opportunities to expand the panel of retailers and actively pursue new opportunities to increase market coverage.
• Attend and participate in retail servicing meetings with retail clients, to discuss performance, and address concerns.
• Conduct training sessions for retail clients on the effective use of BookScan software modules.

Customized Research Projects:

Actively participate in ongoing as well as new research projects. Assist in drafting comprehensive proposals, project management, report preparation, etc

Accountabilities:

Retail Client Servicing:

• Maintain a working relationship with all key client contacts; ensure client personnel changes are fed back and any new working solutions are put in place.
• To service retail clients to agreed levels, maintaining a high level of satisfaction in both data quality/accuracy and timely collection of retail sales data.
• To show a knowledgeable product understanding and display a professional and unbiased attitude in dealing with all client/client prospects.
• To ensure quality control standards are met in all servicing output.
• Develop and continually enhance proficiency in various software packages to optimize data analysis efficiency.
• To ensure clients have the software skills required to access and analyze BookScan data. Perform routine software installations and training in Nielsen BookScan software modules.
• To work closely with allocated clients, developing their understanding and usage of the data, and sharing knowledge with relevant colleagues.
• Attend and participate in publishing conferences, book trade fairs, etc.

Customized Research Projects:

• Assist in drafting proposals that outline research objectives, methodologies, timelines, and deliverables.
• Communicate project requirements with the field/ops team clearly.
• Ownership of project management responsibilities including project timelines, progress, etc.

Relationship Management:

• Client(s): Direct contact with retail clients.
• Internal: Works closely with all colleagues in the UK BookScan team, the Research and Analytics team.
• External: Build and maintain strong relationships with a panel of retailers, serving as the main point of contact.

Role Expectations & Scope:

Reporting to the Manager, BookScan, India, you will be part of the dedicated Book Data team based in India and will work closely with the UK-based Global operations, Reference data, Testing, and Integration team. This role requires the successful individual to show competence across a range of skills.

Knowledge & Skills:

• Highly proficient general PC skills.
• Strong team player with excellent communication skills, written and verbal.
• Excellent customer service skills.
• High level of accuracy and attention to detail is required and a good understanding of Excel is essential. Experience of using Power BI would also be beneficial, but not essential.
• In-depth understanding of the publishing industry and book trade is desirable.
• Solid proficiency in data analysis and testing.
• Very good interpersonal skills
• Expertise in servicing customers.
• Good knowledge of the characteristics of the relevant regional markets.
• Awareness of the client\'s needs.
• Good organizational skills.

Additional Information

About NIQ

NIQ is the world\'s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View\xe2\x84\xa2.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world\'s population. For more information, visit NIQ.com.

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NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

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