Job Description

Healthi - Associate Director - Client Servicing - Health and Wellness

Associate Director (Account Management) at a fast-growing start-up at the intersection of healthcare and technology
Join and grow with a great team that is revolutionizing preventive healthcare

Company Overview:

We\'re building the most user-friendly digital primary care platform in India, focused on driving best-in-world health outcomes for our users and their families.

- Our vision of using data science, personalization and a refreshing user experience to empower users to take charge of their health has been validated by a rapidly growing user base (2 million+ users across 450+ cities) with best-in-world user satisfaction and retention rates.

- The team comprises of alumni from innovative companies and premier educational institutions (IIT/IIIT/NIT, ISB etc.). The founders are INSEAD and Stanford GSB alumni with a track record of building and growing technology businesses. We are backed by premier venture investors and count on global industry leaders as advisors.

About the role:

- If you always thought of yourself as an entrepreneurial, results-oriented, hands-on leader who likes solving problems, we have a dream opportunity for you!

- You will own the client relationship and be responsible for delivering the agreed deliverables. You will have ample support to succeed from different departments like provider relations, operations, corporate sales and customer success teams to help you deliver a seamless experience to the corporate client.

- This role is critical to the vision of our company as customer satisfaction is the one of the primary business metric for us. We already have a class-leading net promoter score with 88% of users liking/loving us. Our existing client base includes many leading multinationals, three of India\'s largest private health insurance companies, top Indian conglomerates etc., providing a great foundation for accelerated growth.

As a Client Services Leader you will:

- Manage a team of 3 to 5 Account Managers and own the client relationship

- Provide strategic guidance to the clients to deliver the maximum ROI

- Be responsible for smooth execution of corporate health and wellness projects

- Co-ordinate with Ops, Provider relations and Sales internally

- Travel and co-ordinate for on-site camps (if need be)

About you:

- Minimum 8 years experience as a Key Account Leader in Health and wellness industry handling enterprise clients

- Strong team management skills

- Strong project management skills along with unrelenting client focus

- Problem-solver, eager to learn, self-starter, goal-oriented

- Meticulous and detail oriented approach

- Strong, demonstrated written and verbal communications skills

- Strong computer skills, including Microsoft Word, PowerPoint and Excel.

- Experience in B2B healthcare/wellness industry (must have)

What we have to offer:

- Salary Range - INR 15 LPA to INR 20 LPA + ESOPs

- Autonomy and mentorship

- Working with smart colleagues and work with innovative technology products that solve problems that matter

- Be a key part of building a fun, safe and great place to work in

- All the usual benefits + health and wellness

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