Job Description

Description:

Location: Bangalore
Shift: Flexible

Financial:

• Manage each of the retail applications annual D&T cost incurred and possible cost reductions throughout the year.

Complexity:

• Strong demonstrated experience in supporting Technology systems associated with physical stores across areas like POS, ticketing, Event management, Food & Beverages, Gift Cards, venue management and integrated ecommerce.
• Hands on experience in configuring, managing, enhancing and upgrading physical retail systems
• Experience with applications like Vend, Zonal, Zoind, Adyen, Anyroad, Secutix
• Strong knowledge of Data privacy and experience working with payment sytems/providers like Adyen
• Strong understanding of implementing and supporting connected retail experience across POS, ecommerce, CDP marketing automation.
• Strong understanding of SAP integrations for retail, F&B, Events related business processes
• Experienced in click and collect purchase in store, purchase online and other D2C models.
• Experienced in managing Retail systems integration through integration platforms like Mulesoft, Opswise, etc

Leadership Responsibilities:

• Anticipate and proactively clear bottlenecks, provide escalation management, anticipate, and make trade-offs, and balance the business needs versus technical constraints.
• Ensure that all processes are followed properly and in service to the larger goal of customer satisfaction
• Build strong Business Stakeholder relationships to address various support requirement
• Collaborate with other teams across the valuestreams in Consumer, Corporate, Enterprise Services to ensure services are delivered within time and within the SLAs

Purpose of Role:

• Accountable for Technology Application support for Physical commerce applications used in brand home sites.
• The technologies to be supported are for Retail Operations, backoffice, F&B Front of House, F&B Back of House, Events, Ticketing, Giftcards reliability, availability, manageability, performance, and security and compliance.

Top 3-5 Accountabilitie:

• Primary Run lead for physical retail systems.
• Work with operations and technical teams to research and resolve production issues within SLAs. Clarify ambiguities and customer experience based on business requirements and product objectives.
• Manage vendor delivery for application support provided by them eg Vend, Zonal, Zoind, Adyen, Anyroad, Secutix
• Drive the success of the implementation by applying technical skills, to build enhanced processes and technical solutions in support of strategic initiatives.

Qualifications and Experience Required:

• 10+ years of Technology experience.
• Min 5+ years of relevant experience.
• Hands-on results-oriented attitude with a strong bias for action; proven track record of getting things done with end-to-end thinking under pressure.
• Excellent collaboration and organization skills with strong adaptability able to set priorities and problem solve to meet deadlines in a complex and changing environment.
• Strong stakeholder management skills, and superior communication capability including written and verbal communication to articulate technical concepts simply and confidently.

Required Skills: ITIL, POS System, Retail Systems, Problem Solving, Technical Support

Varite