We are looking for a professional and friendly Waiter/Waitress to join our team. You will be the face of the restaurant, responsible for greeting guests, taking accurate orders, and delivering food and beverages in a timely manner. The ideal candidate thrives in a fast-paced environment and has a passion for high-quality customer service.
Key Responsibilities
1. Guest Interaction & Service
Greeting & Seating:
Welcome guests warmly as they arrive and escort them to their tables.
Menu Expertise:
Provide detailed information on menus, including ingredients, potential food allergies, and daily specials.
Order Management:
Take accurate food and drink orders using a POS system or order pads.
Customer Satisfaction:
Check in with guests during their meal to ensure they are satisfied and address any issues promptly.
2. Food & Beverage Delivery
Coordination:
Relay order details to the kitchen and bar staff clearly and efficiently.
Service:
Deliver meals and drinks to the correct tables while the food is still fresh and at the right temperature.
Upselling:
Suggest appetizers, desserts, or drink pairings to enhance the guest experience and increase sales.
3. Operations & Maintenance
Table Preparation:
Set up tables with clean linens, silverware, and glassware before service.
Cleaning:
Clear dirty plates, glasses, and silverware as guests finish and reset tables for the next party.
Closing Duties:
Perform "sidework" such as restocking condiments, rolling silverware, and cleaning service stations.
4. Financial Transactions
Billing:
Present accurate checks and process payments (cash, credit cards, or digital wallets).
Cash Handling:
Manage change and tips with high accuracy.
Required Skills & Qualifications